Ford car rentals in Honolulu

Terrible

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

I had to wait over an hour for the only person working the rental desk at the hotel to show up. I kept calling and he said 10 more minutes and I will be there.

They took forever!!!! I have never booked with them because of the line I see everytime I get into LA but I just happened to land at 1am and thought it wouldn't be busy but we had to wait 2 hours for a car... ridiculous.

Reserved a certain vehicle and when I went there they didn't have any available and had to cancel my reservation.

The whole experience was a pleasant one. Thanks!!

Waited for the shuttle at viscount station for 40minutes. Walking would be 20mins. Was forced to buy additional insurance for 12$ a day and paid more than the original cost of renting the car.

They didn’t accept the insurance i booked through kayak so I lost $40.

Very easy to rent a car

Great pickup and drop off experience. Car was nice.

Ordered a case for 6 got a small crossover SUV

😁

A good experience

Hood

The ladies at the counters were very helpful and accommodating when I asked to drive as car not as "fancy" as a Jaguar SUV. The BMW was more like the cars that I am accustomed to driving and it was very comfortable and responsive. I did not know that Sixt specializes in luxury cars, and only went with them bc they had the best price for the type of car we needed to haul 3 inflatable paddle boards, 1 inflatable raft, and 5 pieces of luggage. Returning the car was easy and the gentleman that took care of us exuded aloha spirit; he was a joy to talk with.

very helpful staff whenever there was any interaction. very happy with Sixt.

My experience with Sixt in Honolulu was excellent. When I booked the reservation with Kayak through Hotwire though, I was initially quoted $430.90 for a full size car 6/22-6/6/26/23. Upon my immediate confirmation of this booking, Hotwire changed the price to $603.72!! This is an egregious bait and switch tactic and false advertisement, and I have the paperwork to prove it. My booking reference number is #9701373860. Upon arrival into Honolulu/Sixt counter, I advised the agent of what happened and to see if anything could be done to reinstate my initial quoted rate. The amazing agent "THE Cathie" advised that because it was booked through a 3rd party website that they unfortunately could not reinstate my rate. However, what she DID DO to make up for Hotwire's upcharge was to immediately upgrade me to a Mercedes Benz from a Nissan Altima (or comparable), which turned out to be a $500+ upgrade free of charge which I didn't even ask for. Now THAT is true customer service! It is because of Sixt's awesome customer service and willingness to make things right for someone else's wrongs that I will definitely be booking Sixt again.

Jamal provided superb customer service. There was a mechanical issue with the car originally given to us and without any hesitation he replaced the car and got us on our way. Thank you!

The place was completely packed and there were two service agents down from 4. Additionally, there were many people where English was their second language or not at all and had foreign driver's license. I know Hawaii has many tourists and for some reason for the 45 minutes I was waiting that same couple was still unable to get a car. Hettz should have put them to the side and help other customers why the foreign couple was trying to figure out their issue. Someone told me in Hawaii they have no sense of urgency and that's what it seem like. They just wanted to talk and be friendly with everybody instead of getting people through the line to rent a car

Everything was fine, but che

Compared to all of the other agencies, thrifty seems to understaff which results in long wait times. The last thing you want to do after flying five plus hours is stand in a line for 45 minutes to pick up your rental car. I feel bad for the staff because they’re so kind, but Thrifty needs to please consider adding more of them!

We waited for 1 1/2 hours in line for a car in hawaii. After a five hour flight. Not good.

No car available on arrival