Volkswagen car rentals in Honolulu

Terrible

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

There were hidden fees, extra charge if you don’t buy the insurance from them ! 8$ per day + the amount that you see on Kayak

On the whole, it was a negative experience. The fuel tank wasn't full, the place was understaffed, and so check-in took a long time. Drop off was chaotic and the car needed maintenance. On the other hand, the shuttle service to the Newark Airport was good, but the drop off/pick up location is with the hotels, not where the other rental cars are located. Also, ACE subcontracts with Drivo, so clients are subjected to Drivo policies and rules.

Very friendly, efficient and accommodating. The van we were supposed to take had a slight problem with one sliding door. They immediately set us up with another in a matter of minutes and we were on our way. The vehicle was clean, ran great and suited our needs. We would definitely rent from them again.

Very easy to rent a car

Great pickup and drop off experience. Car was nice.

Ordered a case for 6 got a small crossover SUV

😁

A good experience

Hood

The ladies at the counters were very helpful and accommodating when I asked to drive as car not as "fancy" as a Jaguar SUV. The BMW was more like the cars that I am accustomed to driving and it was very comfortable and responsive. I did not know that Sixt specializes in luxury cars, and only went with them bc they had the best price for the type of car we needed to haul 3 inflatable paddle boards, 1 inflatable raft, and 5 pieces of luggage. Returning the car was easy and the gentleman that took care of us exuded aloha spirit; he was a joy to talk with.

very helpful staff whenever there was any interaction. very happy with Sixt.

My experience with Sixt in Honolulu was excellent. When I booked the reservation with Kayak through Hotwire though, I was initially quoted $430.90 for a full size car 6/22-6/6/26/23. Upon my immediate confirmation of this booking, Hotwire changed the price to $603.72!! This is an egregious bait and switch tactic and false advertisement, and I have the paperwork to prove it. My booking reference number is #9701373860. Upon arrival into Honolulu/Sixt counter, I advised the agent of what happened and to see if anything could be done to reinstate my initial quoted rate. The amazing agent "THE Cathie" advised that because it was booked through a 3rd party website that they unfortunately could not reinstate my rate. However, what she DID DO to make up for Hotwire's upcharge was to immediately upgrade me to a Mercedes Benz from a Nissan Altima (or comparable), which turned out to be a $500+ upgrade free of charge which I didn't even ask for. Now THAT is true customer service! It is because of Sixt's awesome customer service and willingness to make things right for someone else's wrongs that I will definitely be booking Sixt again.

Jamal provided superb customer service. There was a mechanical issue with the car originally given to us and without any hesitation he replaced the car and got us on our way. Thank you!

The place was completely packed and there were two service agents down from 4. Additionally, there were many people where English was their second language or not at all and had foreign driver's license. I know Hawaii has many tourists and for some reason for the 45 minutes I was waiting that same couple was still unable to get a car. Hettz should have put them to the side and help other customers why the foreign couple was trying to figure out their issue. Someone told me in Hawaii they have no sense of urgency and that's what it seem like. They just wanted to talk and be friendly with everybody instead of getting people through the line to rent a car

Everything was fine, but che

Compared to all of the other agencies, thrifty seems to understaff which results in long wait times. The last thing you want to do after flying five plus hours is stand in a line for 45 minutes to pick up your rental car. I feel bad for the staff because they’re so kind, but Thrifty needs to please consider adding more of them!

We waited for 1 1/2 hours in line for a car in hawaii. After a five hour flight. Not good.

No car available on arrival

Don’t let customers wait for long long line. My bad experience is that I waited in the line for almost 2hours to get my car

Long lines with few agents for check-in--over 1 hour wait. Then additional wait for car pick up on another floor. Car was just washed and still wet with mirrors clouded. At drop off I was charged an additional $158 after pre-paying in full for a flat rate rental.

The drop off was easy but the pick-up took over 2 hours to get my car rental. It was horrible wait with little kids who were crying & hungry having just got off the airplane.