The Halifax Thrifty at the Westin Hotel where we picked up our rental had very poor service--we would never rent from them again. The people were rude, the car was not at all clean on the inside (gunk on the seat, children's hand smears on the windows, etc.). When we asked them to clean it, it was as though we were asking for a huge deal. They did send it back to be cleaned but much of it was the same and reported as being "stained" so it wouldn't come out. When we got to our place we took a wet cloth to it and it came off no problem. Should we have to clean our own rental car??? They also have a policy that they charge for a second driver (even though we are married), the rate that they were quoting per day was crazy and felt like a cash grab. We have never had this problem with Thrifty before, in fact when we went to another location they changed it so we could both drive with no extra fees. This was the worst car rental experience we have ever had--and we rent cars a LOT! I would suggest never using this location again--when we looked at other reviews (of course after we had trouble at that location) it was clear we weren't the only ones.