Subaru car rentals in Guatemala City

Alamo is right few steps of the main entrance. Good price and new cars

I never will use this company again ever

Everything was excellent! Their customer service is amazing! I would just like a bit more info on where to go right from the moment you make the reservation cause I was waiting for a bit until it occurred to me to call ha! However not everyone coming from out of town will have access to call a Guatemalan phone number. THANK YOU for a great experience!

The representative was very pleasant to work with!

When I went to pick up my rented van I was told that they didn’t have any cars available, why they it was confirmed?

The drop off procedure was irregular. I asked if the office was going to be opened and they said yes. When I arrived that office was closed, no one gave me my vouchers or papers that proved that the condition of the car or gas level was according to AVIS expectations. One day later I had to call and asked for my contract to be formally closed.

A good experience

Did not have the car I asked for and canceled on me one hour before pickup

I had a reservation and they didn’t have cars!!! Why take the damn reservation if you won’t be accommodate us!!!!

When we arrived, they didn't have any car of any size available for my reservation; the friendly representative at the counter told us they were overbook because of the holidays, and he offered to help find alternatives with other rental companies. It was very frustrating because it forced us to change our plans and scramble to find another way to travel that day. To make this service better they should either have more units available or manage better their inventory to avoid overbooking.

If possible, I would give this location zero stars. For Christmas, my father and I went to Guatemala. We rented an SUV. First of all, the directions say that there is a telephone in the airport to call for a shuttle. This was not true. We ended up having to walk there. We even had some airport attendants who were there call from their cellphones since we do not speak Spanish. No shuttle was sent. Next, they charged me $24 a day for supplemental car insurance. I understand the need for supplemental car insurance in Guatemala after experiencing the road conditions. I had no problem with that. Which is why I bought it through Kayak when I reserved the car through Alliance. I showed this to the rental agent and he said it was not accepted in Guatemala. That is untrue. The fee he charged me for insurance was almost equivalent to the cost of the entire rental. How is that possible? He now doubled my cost PLUS I was stuck paying for the insurance I bought through Kayak. I did a quick search for an SUV with any other company and realized that due to the holiday rush, none were available. I was forced to either navigate myself through public transportation in a dangerous country which I did not research prior to arriving or paying