Jaguar car rentals in Guatemala City

I never will use this company again ever

Everything was excellent! Their customer service is amazing! I would just like a bit more info on where to go right from the moment you make the reservation cause I was waiting for a bit until it occurred to me to call ha! However not everyone coming from out of town will have access to call a Guatemalan phone number. THANK YOU for a great experience!

When I arrive to Alamo they had one car which I was the one I reserve but the guy in charge told me that they didn’t have any more cars and he didn’t know if they were gonna get more so I never got the car 10 minute later 4 guys shows up to rent the car I had reserve I believe they rent the car for higher price because it was Semana Santa en guate and I told the guy I was gonna put a report when I get lo los Ángel from Guatemala and he told me to go ahead that it i did the reservations in la not Guatemala very bad experience

The representative was very pleasant to work with!

When I went to pick up my rented van I was told that they didn’t have any cars available, why they it was confirmed?

The drop off procedure was irregular. I asked if the office was going to be opened and they said yes. When I arrived that office was closed, no one gave me my vouchers or papers that proved that the condition of the car or gas level was according to AVIS expectations. One day later I had to call and asked for my contract to be formally closed.

A good experience

Did not have the car I asked for and canceled on me one hour before pickup

There was no agent at the airport counter although I had indicated an arrival time upon reservation. We found someone from another rental company to kindly make a phone call for us to the contact phone number left on a piece of papier at the counter. Someone came to pick us up and drive us to another location which made me uncomfortable since I was with my young niece and the area was unlighted and in a back street, not a main road. The car was banged up and scratch and after less than 10 km, it started acting up (kept slowing down on it's own and starting back up) with lights coming on in the dashboard. We eventually made it to Antigua from Guatemala city and I called Ace. The eventually came to deliver a new car the next evening. It was a compact car (I had rented an intermediate). The Ace agent told me I should make a claim with Kayak.

I had prepaid the fee for the car rental one month before I came to pick it up and had reserved for a Toyota Camry or equivalent. When I arrived to pick it up at the reserved time I had to wait 1/2 hr and the car given to me is a much smaller Toyota Agra. The car was beat up with a rear bumper falling off and floor mats worn to the chassis. When I confronted them on this they admitted it and promised to deliver to my hotel a Camry ( or comparable car) but never did so. When I returned the car and requested a partial refund they said the manager wasn't available. I feel Kayak shouldn't list this very shady car rental company that falsely advertises.

Booked an automatic but only stick available. Forced me to take insurance. Not in airport, no one at counter. Had to shuttle over

If possible, I would give this location zero stars. For Christmas, my father and I went to Guatemala. We rented an SUV. First of all, the directions say that there is a telephone in the airport to call for a shuttle. This was not true. We ended up having to walk there. We even had some airport attendants who were there call from their cellphones since we do not speak Spanish. No shuttle was sent. Next, they charged me $24 a day for supplemental car insurance. I understand the need for supplemental car insurance in Guatemala after experiencing the road conditions. I had no problem with that. Which is why I bought it through Kayak when I reserved the car through Alliance. I showed this to the rental agent and he said it was not accepted in Guatemala. That is untrue. The fee he charged me for insurance was almost equivalent to the cost of the entire rental. How is that possible? He now doubled my cost PLUS I was stuck paying for the insurance I bought through Kayak. I did a quick search for an SUV with any other company and realized that due to the holiday rush, none were available. I was forced to either navigate myself through public transportation in a dangerous country which I did not research prior to arriving or paying