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JW Marriott Hotel Surabaya

Jalan Embong Malang 85-89, Surabaya 60261

+62 315 458 888
$68
Rate

per night

9.0
Excellent

based on 481 reviews

About JW Marriott Hotel Surabaya, Surabaya

Cleanliness
9.2
Comfort
9.3
Location
9.1
Services
9.1
Staff
9.2
Value for money
8.8

Surrounded by some of Indonesia's most celebrated attractions, JW Marriott Hotel Surabaya is a luxury haven in a vibrant travel destination. Experience Luxury 5-star hotel in one of our 407 beautifully appointed rooms, including 145 twin bedrooms and 23 Apartments for extended stays. Stay in the heart of the city's bustling shopping and business district, just minutes from superb attractions, including Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan monument and Sanggar Agung Temple. Indulge in delectable Japanese, Chinese and Indonesian cuisines as well as the newest Steakhouse in our four distinctive restaurants. Celebrate and succeed in versatile meeting and event space with custom catering and expert planning. With ample self-parking space, health club facilities, an outdoor pool, 24-hour gym and massage treatment, JW Marriott Hotel Surabaya offer the perfect blend of comfort, relaxation and style for your visit to Indonesia.


JW Marriott Hotel Surabaya photos


Property safety measures

Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Streamlined check-in and check-out.

Minimal contact with hotel personnel and other guests.


JW Marriott Hotel Surabaya room price & deals

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Deluxe Rooms - Skyline view
Agoda.com

$75/night

$75 totalAgoda.com
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Double Rooms - Lake view
Expedia

$415/night

$415 totalExpedia
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King Rooms - Panoramic view
Hotels.com

$74/night

$74 totalHotels.com
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Other Rooms - Water view
Expedia

$68/night

$68 totalExpedia
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Hotel Amenities & Facilities

  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee shop
  • Valet parking

Health and safety

  • Daily housekeeping
  • Contactless check-in/check-out
  • Face masks for guests available
  • Physical distancing in dining areas
  • Physical distancing rules
  • Property is cleaned by professional cleaning companies
  • Process in place to check health of guests
  • CCTV in common areas
  • CCTV outside property
  • Hand sanitizer in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • 24-hour security
  • Air purifiers
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered
  • Guests can opt-out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • First-aid kit
  • Thermometers for guests provided by property
  • Safe
  • Cleaning products

General

  • Executive lounge access
  • Family rooms
  • Garden view
  • Interconnected room(s) available
  • Mountain view
  • Newspapers
  • Pool view
  • Storage available
  • Quiet street view
  • River view
  • Seating area
  • Slippers
  • Sofa
  • Soundproof rooms
  • Soundproofing
  • Bridal suite
  • Telephone
  • Carpeted
  • City view
  • VIP room facilities

Services and conveniences

  • ATM on-site
  • Business center
  • Car rental
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Key card access
  • Express check-out
  • Private check-in/check-out
  • 24hr front desk
  • Conference rooms
  • Wedding services
  • Ticket service
  • Safety deposit box
  • Bottle of water

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Raised toilet
  • Shower
  • Shower cap
  • Additional toilet
  • Bathtub
  • Bidet
  • Spa bath
  • Toilet
  • Toilet paper
  • Toothbrush
  • Walk-in shower

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Adapter
  • Body soap
  • Trash cans
  • Conditioner

Accessibility and suitability

  • Multi-lingual staff
  • Lowered sink
  • Non-feather pillow
  • Pets not allowed
  • Designated smoking area
  • Private entrance
  • Non-smoking rooms available
  • Increased accessibility
  • Roll-in shower
  • Elevator
  • Accessible by elevator
  • Adapted bath
  • Upper floors accessible by elevator

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Pool with a view
  • Spa and wellness center
  • Rooftop pool
  • Massage
  • Sauna

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Coffee shop
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Dining table

Kitchen

  • Electric kettle
  • Kitchen
  • Dishwasher
  • Microwave
  • Tea/coffee maker
  • Refrigerator
  • Dining area

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Pants press
  • Iron and ironing board
  • Tumble dryer
  • Drying rack for clothing

Family friendly

  • Kids toys
  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Children's high chair

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Radio
  • Shared lounge/TV area
  • TV
  • DVD player

Bedroom

  • Extra-long beds (> 2 meters)
  • Feather pillow
  • Socket near the bed
  • Alarm clock
  • Clothes rack
  • Wardrobe or closet

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Shuttle service (free)
  • Valet parking

Outdoor

  • Picnic area
  • Garden
  • Terrace/Patio
  • Beach towels
  • Grill

Things to do

  • Gift shop
  • Shops (on site)
  • Evening entertainment
  • Beauty salon
  • Night club

Workspace

  • Computer use available
  • Fax/photocopying
  • Desk

Fitness

  • Aerobics
  • Fitness center

Places of interest near JW Marriott Hotel Surabaya

Attractions in Surabaya, Indonesia curated by momondo

JW Marriott Hotel Surabaya location: Jalan Embong Malang 85-89, Surabaya 60261

Restaurants and Cafés

Imari Japanese Restaurant at JW Marriott Surabaya0.0 mi
Pavilion at the JW Marriott Surabaya Indonesia0.0 mi
Uppercut Steakhouse0.0 mi
Djaman Doeloe Resto & Bar4.5 mi

JW Marriott Hotel Surabaya Reviews

9.0
ExcellentBased on 481 verified guest reviews
9.1Friends
9.2Couples
8.9Solo
9.0Families

Pros +
  • The well maintained room and excellent breakfast. (in 80 reviews)
  • "Excellent service,amazing breakfast and dinner." (in 75 reviews)
  • Staff very friendly and helpful (in 69 reviews)
Cons -
  • The Hotel must be renovation . (in 20 reviews)
  • to many mosquito in lobby lounge (in 4 reviews)
  • nothing i didn't like (in 4 reviews)

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JW Marriott Hotel Surabaya room booking info

Check in/Check out

Check in anytime after 2:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.


Frequently asked questions

  • Drive distance from Surabaya Juanda to JW Marriott Hotel Surabaya and vice versa is 9.0 mi and the overall drive time is about 26min. Driving time can vary based on the time of day and traffic.

  • If you intend on renting a car to travel from Surabaya Juanda to the hotel, you will have peace of mind knowing that JW Marriott Hotel Surabaya offers parking on site. Car rentals in the area typically go for $49/day for a base model rental. A very popular option for travelers staying at JW Marriott Hotel Surabaya would be to take a taxi or ridesharing service from Surabaya Juanda directly to the hotel.

  • There is a restaurant at JW Marriott Hotel Surabaya that can be used by visitors of the hotel. You can sit down or take food to go. Call the front desk at +62 315 458 888 for kitchen hours. Guests staying at JW Marriott Hotel Surabaya are welcomed by hotel staff to order room service directly from the kitchen to their room.

  • JW Marriott Hotel Surabaya does have a pool on site that hotel guests may use. Be advised that hotels typically have rules associated with pool usage. momondo would advise you to check with the front desk before taking a swim.

  • For assistance from an employee at JW Marriott Hotel Surabaya please call +62 315 458 888.

  • Yes, JW Marriott Hotel Surabaya has Wi-Fi available to hotel guests.

  • There is a hotel gym accessible to guests staying at JW Marriott Hotel Surabaya. Most hotel gyms are not 24-hours, so be sure to ask the front desk for gym hours and availability.


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