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Viceroy Riviera Maya

Playa Xcalacoco Frac 7, 77710 Playa del Carmen, Quintana Roo

+52 984 877 3000

per night


based on 60 reviews


Value for money

Offering a private beach and an outdoor swimming pool, this 5-star resort is located in Playa del Carmen. It also provides an all-inclusive meal plan, a rooftop terrace and a sauna. The rooms offer a mini bar, a radio and a telephone. Viceroy Riviera Maya - Luxury Resort has its own on-site restaurant, convenient for guests wishing to dine in. Cancun International Airport is less than a 40-minute drive from the resort. Xcaret Eco Theme Park and Xcaret Archaeological Site are a short drive from the property.

Viceroy Riviera Maya photos

Available rooms at Viceroy Riviera Maya

Thu 6/24
Fri 6/25
Thu 6/24
Fri 6/25
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Deluxe Rooms - Harbor view


$541 totalAgoda.com
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Luxury Rooms - Garden view


$640 totalCheapTickets
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Double Rooms - Mountain view


$1,449 totalZenhotels.com
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King Rooms - Skyline view


$1,085 totalBooking.com
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Other Rooms - Garden view


$912 totalAgoda.com
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  • Private beach
  • Snorkeling
  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Valet parking

Health and safety

  • Daily housekeeping
  • Contactless check-in/check-out
  • Physical distancing in dining areas
  • Physical distancing rules
  • Property is cleaned by professional cleaning companies
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and key areas
  • Use of cleaning chemicals that are effective against coronavirus
  • 24-hour security
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Guests can opt-out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • First-aid kit
  • Safe

Services and conveniences

  • ATM on-site
  • Car rental
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Shoeshine
  • Room service
  • Tour desk
  • Private check-in/check-out
  • 24hr front desk
  • Wedding services
  • Ticket service
  • Safety deposit box

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Steam room
  • Private pool
  • Spa and wellness center
  • Massage
  • Sauna


  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Dining area

Things to do

  • Gift shop
  • Fishing
  • Scuba diving
  • Diving
  • Snorkeling
  • Cooking classes
  • Beauty salon
  • Windsurfing


  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi

Media and entertainment

  • Cable or satellite TV
  • Pay-per-view channels
  • Radio
  • Library
  • CD player
  • TV
  • DVD player

Parking and transportation

  • Parking
  • Airport shuttle (surcharge)
  • Private parking
  • Shuttle service (additional charge)
  • Valet parking

Accessibility and suitability

  • Multi-lingual staff
  • Non-smoking rooms available
  • Pets allowed on request. Charges may apply.
  • Increased accessibility
  • Allergy-free room


  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Spa bath


  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony


  • Laundry facilities
  • Ironing service
  • Laundry service
  • Pants press
  • Iron and ironing board


  • Newspapers
  • Telephone
  • VIP room facilities


  • Wardrobe or closet


  • Fitness center

Places of interest near Viceroy Riviera Maya

Recommendations carefully curated by Momondo Places

Playa Xcalacoco Frac 7, 77710 Playa del Carmen, Quintana Roo


Playa principal de Playa del Carmen3.7 mi
Playacar Golf Club5.0 mi
Playa Maroma6.7 mi
Xcaret Park8.0 mi

Restaurants and Cafés

La Marea at Viceroy Riviera Maya0.0 mi
MVNGATA Beach Club & Rooftop0.1 mi
Arezzo - The Fives Beach0.2 mi
Pisco - The Fives Beach0.6 mi

Traveler Reviews

GreatBased on 60 verified guest reviews

Pros +
  • The staff is amazingly kind (in 19 reviews)
  • Food and service was excellent. (in 11 reviews)
  • "Perfect hotel, with lovely staff!" (in 9 reviews)
Cons -
  • The houses are surrounded by a wooden fence (in 1 review)
  • The staff was just ok and the pool and whirl pool were unkept. (in 1 review)

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Info about your stay

Check in/Check out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM


Cancellation/prepayment policies vary by room type and provider.

Frequently asked questions

  • The drive from Cancún to Viceroy Riviera Maya will take you about 1h 22min depending on traffic, with a distance of 27.7 mi. Hotels located in more populated areas may see vastly more traffic which will add to your travel time.

  • Viceroy Riviera Maya has parking available on site for customers of the hotel. With that in mind, the most efficient way to not only get from Cancún to the hotel, but also around Playa del Carmen during your stay may be renting a car. Car rentals in Playa del Carmen are on average $15/day. A very popular option for travelers staying at Viceroy Riviera Maya would be to take a taxi or ridesharing service from Cancún directly to the hotel.

  • Customers of Viceroy Riviera Maya are welcome to bring their dogs with them during their stay.

  • Viceroy Riviera Maya does have a restaurant on site that guests and non-guests can use. Ask the front desk for kitchen hours or call Viceroy Riviera Maya at +52 984 877 3000. If you are staying at Viceroy Riviera Maya, you are more than welcome to order food through the hotel’s room service menu.

  • Yes, Viceroy Riviera Maya has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.

  • Viceroy Riviera Maya is 3.9 mi away from the city center of Playa del Carmen, where you can find interesting sights such as Xcaret Park.

  • For assistance from an employee at Viceroy Riviera Maya please call +52 984 877 3000.

  • Yes, Viceroy Riviera Maya has Wi-Fi available to hotel guests.

  • Viceroy Riviera Maya does have a gym on-site that is available to hotel guests. Some hotel gyms may not have 24-hour access, so it is best to ask a front desk clerk for fitness center hours.

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