Van Rentals in Wilmington, North Carolina

They cancelled reservation last minute Refused to give me an upgraded car for same price

Easy to get to car at the airport. No issues.

Their system doesn't update for over 36 hours from when cars are checked in/out. So even though it said they had a minivan available, which I specifically needed to hold us all, they didn't. The woman at the front desk was clearly a seasoned employee and couldn't care less about helping me in any way. She was rather dismissive and rude and basically told me I had to figure it out and to go away. I ended up having to look up every Enterprise in a 50 mile radius on my phone and call them individually in hopes of getting a minivan. She could've easily looked it up on her computer, but that was too much effort I guess. After spending an hour doing this and having no luck, I went back to the desk and spoke to another employee who was infinitely more helpful. He explained there had been a marathon in town, so all the minivans were out, but there should be a few returned in the morning. We needed to leave for our trip in the morning so I told him that worked great and I booked one in hopes it'd be ready in time. Fortunately it worked out and we left in time! It was the most frustrating customer experience I've ever had though, especially since the rude employee was clearly an"untouchable veteran" of the company

Great pleasure to deal with. Fast and helpful. Absolute pleasure. Much better then Budget and Avis. I would go back again every time.

Having a choice to pick the type of car that is available at time of rental like National Ececutive or Emerald Aisle.

only takes credit cards, no debt or can or checks

Ordered a small car. Got a GMC Yukon 4 wheel drive. Gas mileage was terrible. Huge vehicle.

When I got there they did not have a car for me, even though I had a reservation. They couldn't care less. Will never use them again.

The car was not clean to the point when rounding the first curve, an old muffin rolled out from under the seat.

staff was great!

Very convienient pick up and drop off

Reserved a 1200 premium SUV for large family vacation. Got a minivan.

The staff behind the desk was friendly and helpful. However, the car that we were given wasn't clean. There was dust/dirt all over the outside, and-- to make matters worse-- there was no windshield wiper fluid in the vehicle (front or rear) to clean the windows. I had to do it manually at a gas station.

Very quick checkout and return. Friendly customer service.

Staff was helpful but the 1990 technology was abmissmal. System crashed three times during pick up process. I felt bad for the employee. Can't believe Budget can still find ink for their dot matrix printers. Then after calling three months ahead for three infant car seats only to be told they have one and they 'weren't sure what to tell me'....um go buy some. I flew 500 miles without carseats. If you had disclosed you didn't have them I would have brought mine. Lord! Seriously reconsider Budget or Avis. I'll go back to Enterprise and pay a bit more.