Van Rentals in Warwick, Rhode Island

The price was shockingly high.

I waited 1 hour for a rental at the counter. They were very rude and didn’t care. No one was at the counter to great me for the car.

Check engine light came on. I had tk rerun car. No discount offered.

The car smelled like smoke, there was a rattle sound on the side of the car when we drove and there was food left behind by the previous driver. For how much we paid I would expect a little better.

Arrived in late night and ckecked in at Hertz Gold; departed early morning and no one at checl-in area. So no real life contact with Dollart. Car was great.

1st they charge you 12 dollars for picking the car up 1 hr early bring it back an hr early who cares filled the tank in mass used less then a quarter of a tank to drop it off charged 20 dollars never again

Great customer service

Our experience was terrible. They offered us an electric crossover which was a 2023. We realized the location wasn’t actually in the airport but a few blocks and they wouldn’t allow us to move the location so we had to Uber there. They also wouldn’t change the drop off location. Then they gave us the car with 25% battery and didn’t explain how to find chargers at all. They charged over $100 in fees for no reason besides the fact that I couldn’t waste hours charging the car before drop off. Waste of time, bad attitudes, and terrible customer service. NEVER rent an electric car and never rent from this location outside the airport.

I’m thinking maybe the car could’ve been washed on the exterior. The cloth interior needs to be cleaned as well. Other than that? Great experience.

I arrived to find out that my reservation had somehow been scheduled for the next week because the manager said they were fully booked. I tried to cancel it there but was told I needed to call an 800 number. After rushing to find another rental car nearby and then traveling to my meeting, I finally got around to calling the 800 number. I was told by a rude customer service agent that it had been over 24 hours since I made the reservation and so a $50 cancelation fee would be applied. It had been maybe 26/28 hours since I made the reservation and was still an entire week before the rental so you think there would be some leniency, but nope. When I told the customer service representative that the system had changed my dates to next week, he responded by saying that it was Kayak/Priceline's system that erred, not Hertz's, so it was too bad for me. All in all, I was out nearly $100 dollars extra for having to schedule any car I could find the day of then out another $50 because I canceled my car at Hertz a few hours late because I had to call an 800 number. There customer service was rude and unhelpful and I do not recommend booking with them.

Car smelled like cigarettes but the car was nice otherwise. Decent price.

Great price, helpful staff, zero problems.

I arrived to pick up the car with enough room on my credit card to pay for it and then I was informed I needed to have an additional $200 available on the card in order to get the car. This was never disclosed to me. Luckily I was able to fix it on the spot otherwise the trip would have been ruined before it even started. Additionally after I got the rental documents I was informed there was no customer parking so I had to leave without the rental car go find a place to park my car and walk back to the facility to pick up the rental. After finally getting to the car the exterior was dirty but more concerning the interior clearly had not been wiped down at all. In this day in age of covid-19 that practice is unacceptable and irresponsible. I had to drive to my house before going where I needed to go so I could sanitize all the touch surfaces inside the car. Between having to walk back to the facility after finding parking and having to stop and clean the car I was behind on my schedule. The car itself performed as you would expect for a new vehicle with only 25,000 miles on it. The person behind the counter was polite and performed her job as you would expect.

The rental location was closed when I arrived. It is my fault for being an hour late (delayed flight), but they didn't let me know about their 12 PM location close time when I confirmed my reservation with them a few days earlier.