Van Rentals in Thousand Oaks, California

My pickup time was 1pm, I arrived 4 minutes late, they said it was too late because they had already locked up all the keys to the cars. No where on any of my paperwork did it say that they closed at 1pm or that I needed to arrive early. This was on a Saturday and they are closed Sunday, the salesperson told me to come back on Monday. Now I'm charged more than $300 for a car I could not pick up.

Easy pick up and drop off. Great rates and very friendly staff.

They did not have the vehicle that I reserved.

-Rented a luxury vehicle, given an old beat up 2019 mustang with 33k miles. Back window wouldnt roll up, front wheels damaged as the car shook for my whole 270 mile drive to las vegas. Tried to get a replacement in las vegas enterprise, was told nothing available and given an beat up pickup truck. On top of it, Enterprise lot person told me not to worry about documenting the damage i found as the I had paid for full coverage ins. However, when i returned truck to thousand oaks enterprise, they filed a damage claim against me. Wow, Enterprise is just like FOX rental cars now.

They explained many things - coverage, operation kf vehicle, etc, except for 1 important thing —- they are closed on Sundays - the day I was supposed to return the vehicle. So i have to pay an extra day.

For the 2nd rental in a row, Hertz Thousand Oaks didn’t have my cargo van available. No follow up from staff after requesting one. Disappointed again

Hertz called me just before closing for the day letting me know they don't have the car I specifically reserved weeks ago and wouldn't be able to find one for me. Unfortunately given how short notice it was, I was unable to find something comparable (needed a cargo Van which is what I reserved). It was poor planning on Hertz end and there was no follow up after getting disconnected.

If I could give a minus 1 star review, I would. I was waiting for over 20 minutes for the one guy working behind counter. When he finally approached me to begin the rental process, Robert, began asking typical questions "1 day rental?" My reply - yes. "Would you like to purchase our insurance?" My reply - no, I am fully covered by my insurance. "Are you sure you don't want to purchase?" My reply - no thank you. "What's your deductible?" My reply - is that really necessary? And yes it had an inquisitive tone. "I don't appreciate your rudeness; we are canceling your rental." My reply - what? Are you serious? You can't ask that? You are only required to ask if I have insurance and who's my carrier. Yep - Rudeness Robert did not allow me to rent a car from Avis, and as an AmEx platinum member who has status with Avis, was denied my reservation and renting a car because I CHOSE TO DECLINE their add-on insurance. This is the most blatant display of nonstandard questioning I've ever encountered in renting a car. The tactics pulled are closely akin to what a scam artist would pull on an unsuspecting individual! This place and it’s manager Rudeness Robert, are horrible and this business in no way, shape, or form should be associated with the Avis franchise. Please be forewarned that the location of this Avis franchise is 3167 E. Thousand Oaks Blvd, Thousand Oaks, CA 91362 and that their practices are despicable. Thank goodness Midway Car Rentals is right next door, is a much better establishment and is respectful of its customers. They rented me a car on the spot, matching my rate provided by Kayak, and advised me I was the 3rd person THAT WEEK that had a similar experience described above when attempting to rent from Avis.