SUV Rentals in Palm Desert, California

Hertz was great, my review is more about making a booking through Kayak instead of with Hertz directly: Making a booking with Kayak means you have no flexibility to make adjustments - so make sure you book exactly what you will need. You lock in a rate and dates, and then there is no way to adjust your booking. You can’t add or remove days, you can’t switch your drop off location. Hertz has no ability to make adjustments to your booking because it was made through Kayak at a guaranteed rate - and Kayak also can’t adjust your booking because you are technically booked with Hertz. We had extremely kind and helpful service staff with Hertz who couldn’t do anything to adjust the booking. I booked for six days and later wanted to add a seventh, they couldn’t do it even though the “weekly rate” would have technically covered the seventh day and no more money would have been exchanged. I even offered to pay for the extra day, and Hertz couldn’t do it - they literally cannot change any numbers in their system once the booking is made. I would book through Kayak again, it was easy to use and the rental price was a good deal, but I will be more careful and only book if I am 100% confident on the dates I need.

The car type I received was different than requested, larger and a gas hog. It reeked of cigarette smoke.

Excellent customer service

Called ahead to ensure when I dropped off the car I could have a ride back to my home. Pulled in to drop off car and they said oh we don’t have someone to take you home you have to get there on your own. I said wait a minute I called you to make sure that I have a ride home you told me I would and now you’re telling me I have to call a cab?. Finally after a half hour of arguing with the idiot an extra worker showed up and they took me home. I was always a loyal renter at enterprise I’m looking for an alternate source now

They did not have the car available for me they let me know at the last minute had asked for 15 pasanger then the changed it to 12 then they didn’t have the 12 and at last they didn’t have anything for me and didn’t even care I had plans they gave the worst service

Friendly staff accommodated our drop off change.