I liked the car. But the pickup experiences and customer service were mostly awful. I was misled into booking the car for the non-airport Ft Lauderdale location, which at any rate was set to close so soon after my arrival that it was doubtful I could have made it there on time. No one warned me about the close timing or the fact that there were 2 locations in Ft Lauderdale and that they might get confused. Worse yet, the different Sixt locations operate as if they're almost entirely independent, meaning that no one was authorized to simply switch my reservation location, even as I was willing to pay extra to do so. I wasted between 8 to 10 hours of my vacation between waiting at Sixt locations, on the phone with Sixt, and driving to and from West Palm Beach because of Sixt's inability to process a simple change. For some reason, the "best solution" they eventually offered me was to pay a premium for a 1-day carryover rental to pick up the remaining 11 days at a different location that was closer to where I was staying. But for some inexplicable reason, I couldn't just get the new agreement over the phone; I still needed to drive 90 minutes roundtrip to West Palm Beach to sign the agreement in person. The wait was excruciatingly long, with just one person working there at the desk and taking forever to process the one person in front of me. And then the most offensive part... The person at the desk upcharged me for liability insurance, claiming that I needed to get it because of Florida law and refusing to let me proceed with the contract, even after I said I didn't want liability insurance or think I needed it. The guy gave me his name and number in case of problems, but when I called later, it was the wrong number. Later, when I complained to Sixt, they reversed the extra insurance charge--appropriately--as I'd independently verified that I in fact was already covered by my insurance and didn't in fact need it. If I wasn't already exhausted from this whole experience, I might have looked into suing Sixt for deceptive practices. The only silver lining to this story is that one Sixt employee on the phone seemed legitimately interested in helping me solve the problem in spite of what I was originally told where insurmountable challenges and the need for me to file paperwork to get my money back. That employee apparently handled it so I didn't need to file the paperwork after all, and I did eventually get the sleazy extra charge refunded. I will definitely pay a premium to avoid Sixt in the future. Not worth the hassle.