Car Rentals in Commerce City, Colorado

Very friendly staff and I didn't get the feeling they were trying to scam me with up charges and fees. Felt easy going with the wear and tear of the car use. Best rates in the area at the time of my trip. Only downside is you still get charged a fee for being within airport property, but there is no shuttle service to and from the airport so worst of both worlds. However, the rates were still the best with this additional fee

Great staff. Very efficient, helpful and friendly.

Unfortunately the price difference between picking up at the airport and offsite is huge, and there is no way to easily tell the the office closet to the airport, with appropriate hours of operation, so I had to take a $50 lyft ride to get to the rental office (offsite from the airport-- which I am told, still saved me money on the overall rental).

Easy, affordable and the people were very nice. Pickup was delayed from airport as they only run 1 shuttle, and the actual rental pickup process was very slow, but for the value and short notice on my end it was great.

Car smell like cigarette smoke n missing gas cap

they only had one airport van pick up and it couldn't fit us all so we had to wait half an hour in 90 degree heat! then the rental process in the office took at least another 30-45min! that was way too long. The van was dented, dirty and neither usb ports would work to charge devices! the price was decent which was why we booked. The staff were friendly.

The Stapleton location was wonderful! The employees were great and couldn't beat the price. The only downside was the outside of the car wasn't very clean. They have only been re-opened a couple of months so are not completely set up at that location. We will definitely book with them again.

The pickup location was terrible when you fly into Denver Airport

This was a very poor experience. I selected Denver as my pick-up location, arrived at the airport, and was told this wasn't actually the location, that it was actually in downtown Denver. There was no way for me to know this. This location was already closed for the day, so I had to pay double the rate for a walk-in. This seems to be fraudulent, and I will never rent from this company again and will warn others.

People at check out counter were extremely rude and yelled at guest before us, were rude to me, the car had obviously not been cleaned at all. honestly the worst rental car experience I've ever had.

The company had NO cars, 20 due in with no expectation when they would arrive. Attendant offered that I call Budget headquarters, but advised it was a one hour hold. I canceled a reservation with Toro because I have never had this problem before though I know rental cars were scarce. Do better- communicate with them to assure there is availability.

My car which was reserved was cancelled last minute.

Cancelled before pickup as written in cancellation policy but was charged $50

Avis reps at the Denver Airport rude. I went to the wrong location. I went there and entered the preferred location and the guy there was rude. I said “hi, how are you?” to which he responded “mmm-hm”. What? I then asked I if I was at the right location and he said if I wasn’t a preferred member then my reservation was going to me on the other building. I had to get out to find this other building. Once I got there, I waited about 5 minutes which it was not bad. I gave this other rep my confirmation and he was not able to find it. Gave my name and he told me I was in the wrong location but he could still help me and move my reservation to the location I was in. I was very thankful for that but then we go to the almost end of the transaction and I wasn’t paying attention and my wife said why are we being charged $1018. I asked the rep and he said because of the taxes and taxes are higher at the airport. I was going to pay like $328 at the other place so now we were going to pay close to $700 extra for taxes and going to the wrong location. We went back and forth about and he was finally able to get it to like $418 or something like that. My wife signed and he was not able to print the receipt because their printer was broken. I asked for a copy to be emailed to me. I gave him my email and we verified it. He said he sent it but I never got it. I didn’t think to much of it, I just wanted to get out so we went outside to pick up our car. When we got there, the car was so dirty from the inside and the outside. Had coffee spilled all over the place and just dirty. By that time we had already spent 2 hours trying to get a car. I went back and asked to cancel my reservation. I explained to another rep what happened and he apologized about the car being dirty. I also let him know I didn’t have the receipt because the other rep was supposed to email to me since the printer was broken but I never got it. He want able to find me at first and I let him know my reservation was moved from the original location to the one I was in per the other rep. He went back to talk to the rep that helped me with my reservation and he came over and asked what was wrong so the other rep explained that I wanted to cancel because the car was dirty and I didn’t have the receipt since I never got it from him. He asked if I didn’t want another car and I said no, just a refund. Then they decided to talk to each other right in front of me about why I wanted to canceled like if I wasn’t present. When I tried telling them again to just refund me, both reps were looking at me talking about me and completely ignoring me. The one rep helping me at that point had to asked the other rep who helped me before like 3 times if he should cancel it or not. He did this in front of me. He had a piece of paper which the other rep apparently had to sign to cancel it. He came back and said he took care of everything and it should be all cancelled and I should see the refund in a few days. A charge of $1018 is pending on my account and this happened on Saturday March 5th. Mind you I was polite the entire time. I will never ever rent from Avis again. Worse customer service ever and their vehicles are not clean.

Great car at a great price.