Jeep car rentals in Staten Island

Great. Return was easy.

Excellent. But they should have told me there was a toll sticker on the front window.

Excellent service.

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

Service

Easy pick up and drop off I was pressured to purchase insurance despite having my own coverage Charged extra because of paying tolls before hand because driving outside San Juan Charged extra for a second driver Paid more than double the price quoted

When I made the rental online from Kayak, my receipt clearly stated that the total charges for the rental would be ~$600CAD and I had also purchased insurance through Allianz for an additional $75. When I went to pick up the rental I was charged an additional $506.00USD in other fees and more insurance (apparently the insurance that was rented through Kayak was not comprehensive as stated on the website.) I was informed that I would be reimbursed $200USD when the rental car was returned. To my dismay, when I returned the rental I was charged AGAIN an additonal $506USD plus another $100USD “cleaning fee”. Completely unsatisfied and I will be contacting my credit card company to dispute these repeat charges.