Toyota car rentals in Schiphol

Hello, I made my reservation online. When I got the the pickup counter I was told the prices in my online reservation were wrong and that it would be substantially more. I understand the need for a deposit, but the gentleman at the counter said the deposit would be $5,000 and the rental would be $367.25. I was quoted $2500-$3500 for the deposit by your websites customer service when I reached out to let them know of the experience. Online my rental was quoted at $208.61. Only the $3500 deposit option the counter man said matched what your website provided. Nothing else matched. There were cheaper deposit options, but the rental would be more than triple my original price. I was told $3500 deposit and $512.81 for the rental. $1000 deposit and $618.56 rental. $500 deposit and $671.46 rental. I ended up going with a different provider. This was my first and only time using Kayak. I know one persons business won’t affect you, but if they continue to tarnish your reputation and reliability it will eventually hurt you. I wish you would reach out to them and fix this for the next guest who tries to use you.

We had exceptional customer service!!! Perfect experience!

Have the rental available plus you kept $44.00 I cancelled at the desk

They did not have a car ready. Would have had to wait 2 hours. I heard a gentleman say he had been there 3.5 hours. Got a car someplace else. The workers wee great, professional and kept their cool. Not having a car ready was the issue.

Service

Easy pick up and drop off I was pressured to purchase insurance despite having my own coverage Charged extra because of paying tolls before hand because driving outside San Juan Charged extra for a second driver Paid more than double the price quoted

The rental of the car was very easy, the young lady was very pleasant and explained our options as the car we requested was not available and we were forced to take a more expensive vehicle which was the only setback. The return of the car was quick and easy

Need more information whether I should pay for additional insurance at the counter

Misleading "Register Early To Choose Vehicle Early" emails. Long line @ check-in. Long walk from check-in counter to actually pick up vehicle. Rented Pugeot SUV was a disappointment. No cruise control (!), no intermittent wipers, manual pump to raise/lower seats, poor headlights (need to use high beams), hesitancy upon acceleration from stop.

I booked the car 375$ but they charged me 600€ so price is not what you will see in the kayak website.

You should not charge customers for damage that was not done by them. I was charged 360 Euro for a rim that was already damaged and 18 Euro for gas tank that was 9/10 full. An absolute rip off!!!! Never renting a car from this company again and I will not be recommending this company to anyone either. I want to stay in business you need to be honest, not issue ghost charges to customers. That is not the way to recover your loses for bad a business season last year.

The pick up was kinda chaotic, the vehicle was awesome, the return was very chaotic, vehicles were left on a single lane with nobody around to collect the vehicle or anything. We walked all the way back to the counter when we picked up the vehicle, while we were standing there one older gentleman was cleaning the floor and a younger gentleman was trying to get things going and told us he would be right with us. It took him about 10 minutes to get things going and we handed him the paper work and the keys and asked us if there was anyone down stairs, I told him no except a whole row of vehicles. He handed us the paper work back and kept the key and said you're all good. When we arrived in Dublin I've got an email stating that I left the car and didn't handed over the keys and they couldn't move the vehicle. I emailed them back that I got there at 6:30am nobody was down stairs so I walked upstairs and handed over the key. By the time I got back to Los Angeles I received another email stating nobody had the key and could describe the person I handed the key over to, so far I haven't heard back from them, but to that was a pretty strange experience to say at least. Wilhelmus Voesten.