Toyota car rentals in Saint Thomas Island

Beware the insurance scam. Declined the coverage on kayak and they still added it back in at the rental counter. Had to fight with Thrifty to remove it.

My experience with Thrifty and Kayak was beyond disappointing. I booked a one way trip with a minivan from the Orlando airport as our family’s flight was canceled. After waiting in a long line, the agent (who refused to provide his name) told us that there were no more minivans available and that they only had four seat sedans. I reiterated that we booked a minivan because there were six members of our family. He said we could probably seat five in the sedan, but then became very rude and borderline hostile when I said that wouldn’t be possible because there were six of us. I asked if he could tell me the cost of a second vehicle and he said he couldn’t. Additionally, prior to arriving at the airport a family member had called both Kayak and Thrifty to confirm we’d be able to modify the drop off location from Boston to the Savannah airport and was told that was possible at the rental counter. When I asked the man at the rental counter he said that was not possible and that I had to modify this with Kayak. I, as well as family members tried calling Kayak multiple times from the counter and the calls were either dropped or we were told to use the website. When we went to the Kayak website to modify the drop off location, we all kept getting errors saying the reservation couldn’t be found. Needless to say, the experience was incredibly stressful, unfriendly, and inoperative for our family’s needs. I am still working on receiving a refund for the money I was charged for insuring the car I never rented. Our family spent nearly $1000 on an Uber to drive the 4 hours we needed the car rental for - a cost that should be reimbursed by Kayak. What an incredibly unacceptable experience trying to use Thrifty through Kayak - a family of six (including children) were left stranded with no options for a resolution.

Everything went fine. Great car and a good price. The return was only made difficult due to roadworks around the car yard.

I ended up not renting it at all!! They tried to extort me for $1500 for “insurance “ because they said the insurance your site sold me wasn’t valid. I hope I don’t see any charges on my card because I never used their car I went with another company nearby. Total scam.

The pick up was horrible, my daughter got sick from waiting outside so long. We waited for an hour to get picked up from the airport. That is unacceptable. And the hidden fees are ridiculous. I'm unimpressed

Scam!!! Rental was suppose to be $77 dollars. They told me they would charge me an additional $75 to use my debit card. And place a $1000 hold on my card depending on my insurance deductible. I then asked if I could cancel. They said yes. And once I went through the steps to cancel they said I didn’t qualify for a refund. Now I have to dispute it with my bank.

Car had many body damages, broken rear wiper blade, scratches, dents,

We were charge twice what our online rental stated! Beware

Very slow check in Had reservation, but no car available Forced to pay $200 extra for insurance, because I didn't have my insurance policy with me