Mercedes-Benz car rentals in Queens

Jenn was terrific!

I was pleased with everything except that they marked off the on me the same minute windshield ding that was noted in the previous damages list when I picked up the car, presumably because I had added insurance, so they can file another claim. Possibly just an error, but judging from the previous reviews it seems suspicious.

I was very pleased with the unexpected SIGNIFICANT upgrade -- I originally had booked a convertible, expecting just a Mustang convertible, so you can only imagine how happy I was when I arrived at the counter and was upgraded to a relatively brand new BMW Z4 at the same rate! Even better, with the original reservation, I would have had to return the car the next day by 7:30PM to the Orlando Airport and be charged two days' rate (my pick up was at 5PM Saturday, needing to return by 7:30PM Sunday and otherwise see a MASSIVE rate hike from ~$150 to ~$600). However, because of the change in vehicles, I could return it on Monday by 5PM for the original rate of ~$150 at the hotel I was staying in, saving me a LOT of hassle. I imagine Sixt may have lost some money with my reservation, but a great experience from start to finish.for me!

We were able to upgrade to a larger vehicle at the last minute. Service taking and returning was polite and timely.

Convenient but had issues with vehicle. Needed oil - light came on as we were leaving. Went off but came back on 24 hrs later. We checked oil level which was bone dry. Should have been checked before collection. Windscreen had a chip in it - which later cracked and we held responsible for. Changed over car in St Louis which smelt of weed, was covered in snow and when we cleaned the car, again two cracks in windscreen. When we returned car to LaGuardia, was told there are major recalls on the vehicle. Contacted Alamo to change drop off from LaGuardia to JFK and was going to be charged $1000 extra! Both cars we’re comfortable (except smell) and good size for us. Staff at St Louis (Enterprise) were excellent- Tiffany I’m particular.

Great staff, quick service. My only issue was there wasn't any wiper fluid in the car.

Roselore, assisted me and did a fantastic job. She went out of her way to accommodate my family and I. She found us the best vehicle and answered all our questions. She made the rental experience smooth and easy!

As per my past experiences with other car rental providers, the level of service including detailed product knowledge with minimum time consumed was outstanding and all this was because of the representative "Sasha". She, not only made sure my trip was comfortable but also ensured I was covered with all the info I require & thanks again Sasha to make this experience "FANTASTIC" & Good Luck!!

They called an hour before my pickup to say my reserved car wasn’t available. They suggested that I come back the next day and wait outside before they opened to get a car. Not sure why I bothered making a reservation if they are strictly first come first serve. I am extremely empathetic given Covid limitations but I would have appreciated a little more transparency.

Vehicle was fine. Process of obtaining vehicle was certainly not the best experience. On line for over an hour. Staff was friendly and helpful but seemingly understaffed.

Vehicle was damaged - had to create report with security rather than attendant. Otherwise, terrific!

Good

The car and service were great. The only issue was that the car was listed as having unlimited miles, but when I picked the car up I was informed that Drive-O (the company I was sent to instead of Ace) only has unlimited miles in some areas and I would be charged a fee for driving with unlimited miles in another state.

Did not get a car and paid in advance, mistake!!!!!!

Car without appropriate document that put me in trouble.

Fast, helpful, considerate.

Great service

The staff was very helpful getting us into the car of our choice. They were excellent all the way through the check out process, especially Brenda