Ford car rentals in Queens

After 2 calls to the Cancun Airport Budget office being advised I could decline insurance with my Chase card coverage and a $2k deposit on my credit card. They wanted $700 I said NO, then $500? I said NO my husband stepped in he negotiated it to $365. What! It was a SCAM by SCAMMERS

I never got a car. I got a "courtesy" call to say my rental I had reserved for over two weeks in advance was not available the day before I left. And that they weren't responsible for my refund

I paid for my reservation through kayak but they charged me the same amount again

why do you take an hour to process 3 cars before me in line?

I had a quote for $320 and ended up getting charged $720. I will never rent from them again and I was ripped off

I never picked up the car and you guys charged me the full amount. I was only supposed to be charged €65 and the charge €465. Please correct

Nothing

I liked the helpful staff

Worst experience ever. Called in the am to tell me they did not have a car but would have one later that day. I called two hours to verify they would have a car before close. They told me they were waiting on the truck to arrive with the SUV’s and were given permission to stay after close until all customers received their rental. Needless to say it’s been a week after my reservation and never received my rental. The company did not make any type of follow up call about my rental. I was forced to find another vehicle during my kids spring break. This reservation was made a month in advance AND they called me a couple days prior of the reservation to confirm. I will never rent from Budget again.

Beware the insurance scam. Declined the coverage on kayak and they still added it back in at the rental counter. Had to fight with Thrifty to remove it.

My experience with Thrifty and Kayak was beyond disappointing. I booked a one way trip with a minivan from the Orlando airport as our family’s flight was canceled. After waiting in a long line, the agent (who refused to provide his name) told us that there were no more minivans available and that they only had four seat sedans. I reiterated that we booked a minivan because there were six members of our family. He said we could probably seat five in the sedan, but then became very rude and borderline hostile when I said that wouldn’t be possible because there were six of us. I asked if he could tell me the cost of a second vehicle and he said he couldn’t. Additionally, prior to arriving at the airport a family member had called both Kayak and Thrifty to confirm we’d be able to modify the drop off location from Boston to the Savannah airport and was told that was possible at the rental counter. When I asked the man at the rental counter he said that was not possible and that I had to modify this with Kayak. I, as well as family members tried calling Kayak multiple times from the counter and the calls were either dropped or we were told to use the website. When we went to the Kayak website to modify the drop off location, we all kept getting errors saying the reservation couldn’t be found. Needless to say, the experience was incredibly stressful, unfriendly, and inoperative for our family’s needs. I am still working on receiving a refund for the money I was charged for insuring the car I never rented. Our family spent nearly $1000 on an Uber to drive the 4 hours we needed the car rental for - a cost that should be reimbursed by Kayak. What an incredibly unacceptable experience trying to use Thrifty through Kayak - a family of six (including children) were left stranded with no options for a resolution.

Everything went fine. Great car and a good price. The return was only made difficult due to roadworks around the car yard.

Roselore, assisted me and did a fantastic job. She went out of her way to accommodate my family and I. She found us the best vehicle and answered all our questions. She made the rental experience smooth and easy!

As per my past experiences with other car rental providers, the level of service including detailed product knowledge with minimum time consumed was outstanding and all this was because of the representative "Sasha". She, not only made sure my trip was comfortable but also ensured I was covered with all the info I require & thanks again Sasha to make this experience "FANTASTIC" & Good Luck!!

They called an hour before my pickup to say my reserved car wasn’t available. They suggested that I come back the next day and wait outside before they opened to get a car. Not sure why I bothered making a reservation if they are strictly first come first serve. I am extremely empathetic given Covid limitations but I would have appreciated a little more transparency.

We were able to upgrade to a larger vehicle at the last minute. Service taking and returning was polite and timely.

Convenient but had issues with vehicle. Needed oil - light came on as we were leaving. Went off but came back on 24 hrs later. We checked oil level which was bone dry. Should have been checked before collection. Windscreen had a chip in it - which later cracked and we held responsible for. Changed over car in St Louis which smelt of weed, was covered in snow and when we cleaned the car, again two cracks in windscreen. When we returned car to LaGuardia, was told there are major recalls on the vehicle. Contacted Alamo to change drop off from LaGuardia to JFK and was going to be charged $1000 extra! Both cars we’re comfortable (except smell) and good size for us. Staff at St Louis (Enterprise) were excellent- Tiffany I’m particular.

Great staff, quick service. My only issue was there wasn't any wiper fluid in the car.

Rude shuttle driver, ride check in agent, no car available for an hour, when car arrived it was filthy with white paste smeared on the seats and trash from previous renter inside. Car had 80k miles, was 4 years old and had three different tires. Horrible

Vehicle was fine. Process of obtaining vehicle was certainly not the best experience. On line for over an hour. Staff was friendly and helpful but seemingly understaffed.

Vehicle was damaged - had to create report with security rather than attendant. Otherwise, terrific!

The car and service were great. The only issue was that the car was listed as having unlimited miles, but when I picked the car up I was informed that Drive-O (the company I was sent to instead of Ace) only has unlimited miles in some areas and I would be charged a fee for driving with unlimited miles in another state.

Did not get a car and paid in advance, mistake!!!!!!

Car without appropriate document that put me in trouble.