Ford car rentals in Phoenix

After 2 calls to the Cancun Airport Budget office being advised I could decline insurance with my Chase card coverage and a $2k deposit on my credit card. They wanted $700 I said NO, then $500? I said NO my husband stepped in he negotiated it to $365. What! It was a SCAM by SCAMMERS

I never got a car. I got a "courtesy" call to say my rental I had reserved for over two weeks in advance was not available the day before I left. And that they weren't responsible for my refund

I paid for my reservation through kayak but they charged me the same amount again

Nothing

I liked the helpful staff

Worst experience ever. Called in the am to tell me they did not have a car but would have one later that day. I called two hours to verify they would have a car before close. They told me they were waiting on the truck to arrive with the SUV’s and were given permission to stay after close until all customers received their rental. Needless to say it’s been a week after my reservation and never received my rental. The company did not make any type of follow up call about my rental. I was forced to find another vehicle during my kids spring break. This reservation was made a month in advance AND they called me a couple days prior of the reservation to confirm. I will never rent from Budget again.

Good no problems

Smooth process

Horrible service, they want to charge you more after you paid your insurance fees

Amazingly painless.

The staff was friendly and efficient.

The tagline of “pick Enterprise and we’ll pick you up” doesn’t apply outside of a 4 mile radius apparently. Bummer. Outside of that, staff at this location were friendly and laid back, super helpful in reviewing the contract before and after. Vehicle was clean. Would use Enterprise again, just need to find one closer to the house I guess.

I reserved the reservation for pick up @ 10 am. We arrived @ the location for pick up prior to opening & had to wait until 10 am. There was only one employee working @ the counter & I thought we could have picked up the car sooner. It looks like you need more help @ this location. The other suggestion I would like to make is upon returning the vehicle to The Wynn hotel we did not receive instructions on where to go. We stopped in Valet & we're directed to the 2nd floor in the self parking garage. We did this & we're told it's on the 1st floor. A lot of running around to return the car especially when u are trying to get to the airport. I would suggest your team member give specific directions on where to return the vehicle @ the beginning especially when you're in a busy city like Las Vegas.

My first time using Hertz. I will never use them again! I reserved a mid size SUV for the time and location that best fit a number of important things an appointments I had scheduled for the day. At the scheduled time I traveled to the pickup location, and sat patiently for nearly 40 minutes, for my turn to be called up to the counter. Upon stating that I had a reservation, I was told "Oh, we don't have any vehicles available". Caught a little off guard, I again stated, there must be some mistake, I made a reservation. Again being told in a matter of fact way, we have no cars. The rental agent then turns around and picks up a set of keys and says< "well we do have a full size SUV, that will be an upgrade and it will be $60 more per day". So I said< " hang on a second, I made a reservation for a standard SUV for $60 per day. You don't have any standard SUV"s but u have a full size, you are going to upgrade me for free right? He said no, it will be $60 a day more. He then leaned over to the agent next to him and said, can we do a free upgrade? To which the rental agent said, " we don't have any cars, we need that one". And so I was told "sorry, we dont have any cars. I can put you on a waiting list if you want. This screwed up all the plans I had for the day, since I was renting a car for my necessity and not because I had some free time so, Oh, I know what, let me go rent a car. Hertz didnt care one bit that I had a bunch of things scheduled for that day. Not one care what so ever. I will never use Hertz again.

Price was very good car very good but when I got to pickup location they were out of cars . But one came in just before my pickup time .

Received the car with gas light on. Needed to put fuel in the car immediately. Employee had no understanding of procedures if the car gets involved in an accident. Had no number to give or insurance company info to give.

Because of the weather I guess they didn’t clean the outside so I had to clean the backup camera because I was not able to see out of it at all. But great overall for the price of a SUV

Do not user, pay extra for a different company like enterprise

I do not have anything negative for the experience.

Nikki at Alamo customer service in the airport provided exceptionally good service related to our damaged tire/tire replacement!! Otherwise the entire experience was exactly what I expect from car rental - easy to pickup and dropoff, no concerns, top quality vehicle at affordable price. Thank you Alamo!

More payment modes. Bigger signage at the parking area.

I had never heard of your company before this trip; would now recommend. The staff member who checked us in (“The Mark”) was friendly and efficient!! He talked with us about where we were going and gave us recommendations, which turned out great!! I have never experienced that from a car rental agent and really appreciated it!!

I booked a car pretty last-minute but the price was great, and then I got upgraded to a BMW. Staff was friendly and it was a quick pick-up and drop-off process. Would definitely book with Sixt again in Phx!

Don't book with SIXT if there's even a 1% chance you'll need to cancel. It was the most infuriating process ever to cancel. Their website (there's absolutely no human to talk to) kept saying I needed to go through kayak to cancel. Kayak's website (also no human) says you have to go through SIXT. Neither was taking responsibility. After 8 emails SIXT finally cancelled it, which showed they were indeed the ones able to cancel it!!! Took way too much time. Don't recommend.