Toyota car rentals in Pasadena

Great. Return was easy.

Excellent. But they should have told me there was a toll sticker on the front window.

Excellent service.

I like most the cleanliness of the car.

Very good

Terrible I did not receive the car due to unexpected reason related with my driven license. All other rental car companies offered me a car. In addition, three times I asked them if I will be charged, the answer was clear received from them: No sire , you cannot be charged. I was charged accordingly without any pre-notice. The worse services that I have ever received and I am a bossiness traveller from 16 years. Shame on them. My company will get in contact with them. I will not recommend at all this Fox company. No more comment. I am still negatively surprised of their atitude.

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

Everything was good excellent customer service car was almost new

Less hard sell on tolls, insurance, upgrade

There were hidden fees, extra charge if you don’t buy the insurance from them ! 8$ per day + the amount that you see on Kayak

This company is a scam. Despite the fact that I had proof of insurance, they demanded that I show the declaration page of my policy. Of course nobody carries that around. I have been renting cars for many years and proof of insurance is all that is ever required. So they said that in order to rent a car, I would have to buy $46 worth of insurance from them. I left and rented from another company. Please issue a full refund plus an additional $50 for lost time and aggravation. I will be filing a complaint with the BBB.

Brand new car, friendly staff and happy with pick-up at the gate

I was shocked with my experience. I will never use green motion again. Period. I am disappointed in Kayak for even offering them as a provider. The process to pick up my car was an hour. I didn't want. It was the actual process. Horrible

Waited for the shuttle at viscount station for 40minutes. Walking would be 20mins. Was forced to buy additional insurance for 12$ a day and paid more than the original cost of renting the car.

They didn’t accept the insurance i booked through kayak so I lost $40.

Read the fine print before booking online. Local residents only get limited kilometers even though it stats unlimited while booking. If your insurance does not cover rental car ,expect to pay the insurance while picking up the car. The staff was helpful and forthcoming thats the only positive i could take from my experience.

The people were efficient and pleasant, the car was clean and reliable, only problem was upon arrival at airport finding shuttle to office

Awesome experience and car!

The sales agent forced me to upgrade the car saying that the car I had rented was no longer available and I would have to wait for who knows how long unless I upgraded. There was an entire line behind me that would also have to wait for cars unless they upgraded? The woman next to me I later found out got a small car like she rented from another agent. The whole experience was sketch….lots of angry people leaving.