Toyota car rentals in Panama City Beach

Beware the insurance scam. Declined the coverage on kayak and they still added it back in at the rental counter. Had to fight with Thrifty to remove it.

My experience with Thrifty and Kayak was beyond disappointing. I booked a one way trip with a minivan from the Orlando airport as our family’s flight was canceled. After waiting in a long line, the agent (who refused to provide his name) told us that there were no more minivans available and that they only had four seat sedans. I reiterated that we booked a minivan because there were six members of our family. He said we could probably seat five in the sedan, but then became very rude and borderline hostile when I said that wouldn’t be possible because there were six of us. I asked if he could tell me the cost of a second vehicle and he said he couldn’t. Additionally, prior to arriving at the airport a family member had called both Kayak and Thrifty to confirm we’d be able to modify the drop off location from Boston to the Savannah airport and was told that was possible at the rental counter. When I asked the man at the rental counter he said that was not possible and that I had to modify this with Kayak. I, as well as family members tried calling Kayak multiple times from the counter and the calls were either dropped or we were told to use the website. When we went to the Kayak website to modify the drop off location, we all kept getting errors saying the reservation couldn’t be found. Needless to say, the experience was incredibly stressful, unfriendly, and inoperative for our family’s needs. I am still working on receiving a refund for the money I was charged for insuring the car I never rented. Our family spent nearly $1000 on an Uber to drive the 4 hours we needed the car rental for - a cost that should be reimbursed by Kayak. What an incredibly unacceptable experience trying to use Thrifty through Kayak - a family of six (including children) were left stranded with no options for a resolution.

Everything went fine. Great car and a good price. The return was only made difficult due to roadworks around the car yard.

Long wait at rental counter to pick up car. Fast easy return in parking lot.

My car was ready upon arrival and the staff were very friendly and helpful.

Would use again

No cars available, AFTER I already booked it on line. How are you going to be in a resort town on an event weekend and not have e ough cars. You know demand is going to be high. Why not bring in some cars from other areas?

Fast and easy pickup and drop off. Friendly staff.

After making a reservation, they didn't have a car. I explained I had a family emergency I needed to get back home to. I was just told them not having a car was due to an internet communication issue. When searching for another rental,, their location came up as having several cars available, so I went back in to ask, just to make sure. Not once did they look at the computer to see if there was availability, and, as I was walking out, I heard the two employees laughing. Very inconsiderate, unprofessional staff.

The car they gave me was very comfortable, gas was filled and when I dropped it off, the receipt was exactly what I signed up to pay. No hidden fees that I noticed. Great experience overall.

They canceled my car and gave it away. Did not have a car when I got there