Tesla car rentals in Orlando

I had to wait over an hour for the only person working the rental desk at the hotel to show up. I kept calling and he said 10 more minutes and I will be there.

They took forever!!!! I have never booked with them because of the line I see everytime I get into LA but I just happened to land at 1am and thought it wouldn't be busy but we had to wait 2 hours for a car... ridiculous.

Reserved a certain vehicle and when I went there they didn't have any available and had to cancel my reservation.

Although we reached out during their normal business hours, we were never able to pick up the car, because we weren’t able to contact them to get the shuttle to the location. We finally got in contact with someone who told us she would call us back with an update on when to expect the shuttle, but she never called us back.

The car made an insane vibrating bass sound that people could hear from outside, it sounded like there was some black market subwoofer in there. I rented this car to attend my grandfathers FUNERAL. I’m in the procession sounding like I’m blasting bass filled music! I tried to call them to be like what on earth and they never answered. When I returned the vehicle and reported the noise to them they were like “oh yeah we know about that, this type of car is probably going to get recalled because they all make that noise.” Seems like something one would mention BEFORE. Also took like 45 minutes to get the car because they had one person at the desk and the people in front of us didn’t have a shred of the details they needed so there was just a line forming behind them. Also the car was overdue for an oil change by THREE THOUSAND miles and the car kept sending an alert about how the oil life was at 0%. When I told them this when dropping off the car they were just like “oh yeah we know”

They said pickup was at the airport. It is not. You have to walk 1/3 mile with your luggage to take a shuttle to their place which is 15 minutes away. I waited thirty minutes for the shuttle and finally gave up and rented from another company.

I did not rent the car because there was only one person at the counter and ten people in line. I Ubered to my destination. You will continue to lose money to Uber if you understaff the counter.

I rent for a price and got something else

The vehicle was fine, but there were cockroaches somewhere in the door. Kept seeing them when you'd first open the car door. The check-in/drop off and billing were straightforward.

The windshield was extremely dirty and both side mirrors dirty. Nobody takes the time to explain any of the vehicle features . Remember not All vehicles are not the same. Your office at the drop off on Marco island was excellent. The Orlando airport pickup location needs to be reminded of these things.

The day before my arrival in Orlando they called and told me they cancelled my reservation because they didn’t have a vehicle available for me, left me scrambling and stressed out how I was going to get around during my stay. Extremely frustrated and disappointed.

Everything good.

The car smelt of stale smoke but was clean. On return, I askled if anything needed to be signed and I was told no. I was then surprised to find the paperwork with my name on it but not my signature.

The car I reserved was available and did not have any issues during the rental. Only thing that can be improved on is the call center. I had a question about picking up and what terminal to go to but I called 3 times and followed the prompts and couldn’t reach a real person.

Great customer service

Lady in the check out garage was extremely rude, the rest of the staff was very easy to work with.

Everything went perfect but they charged me insurance even when I told them I want the bare minimum rate without any add ons

First class start to finish

I thought the rental car was at the airport, but it was at a car dealership 29 min away from the airport!!!! They also gave me an SUV instead of a midsize car that I reserved.

The rental wasn't in the terminal that we landed at and had to transfer to a different terminal to pick it up. After a long 9+ hour flight with children and luggage this wasnt ideal. The rental was not equipped with GPS/Satnav and as I was coming internationally my cell phone didn't work so this lead to some difficulties getting around initially. The employee was very friendly.

The car we received wasn't nicely cleaned inside. Not the car we expected. Didn't seem to run very well. Had 40,000 + miles already on it. The tire pressure warning light came on while driving. Need better signage at Spanish Spring The Villages.