Toyota car rentals in Mérida

Terrible, only one person working and never was told that a $250 deposit will be taken (which is fine). Tried to use my own insurance and they put a deposit of another $1000. They charge $55 for insurance per day if you use theirs. Tried to extend for one day and was told that they will take the $250 deposit as a fee for an extra day plus an additional charge. Overall terrible

They wanted additional money, fraudulent practices! I am requesting a refund!

Nothing

I had purchased insurance through Allianz and the NU agent said it wasn’t enough of American insurance. Therefore I had to purchase their insurance to be able to rent car. Allainz $ 119.94 cdn NU 127.36 cdn Otherwise the service was good

No direct airport shuttle. Cars overbooked

The pick up took 2 hours, I was told that I was going to be getting a free shuttle from the airport to the car rental place and upon arrival that was incorrect we had to take a taxi from the airport to nu car and it cost us $110. I had messaged the car rental place prior to arriving to verify that we would indeed be picked up by a shuttle at our airport and I was told absolutely but this was not true. I flew into the Sanford international airport but I verified that’s where the shuttle went and was reassured that I would be. We needed up having to spend $220 on a ride to the car rent place and a ride back to the airport. When we picked up the car there was all these extras that ended up being charged to us as well so what we thought was a cheap car actually ended up costing us more then other companies would have.

Customer service was Good and helpful that’s for sure. The Car alarm system shut the car off on Saturday at 10 am and we didn’t get a replacement till Sunday around noon or after. Apparently some system malfunction from satellite security. They accommodated by taking two days off from car rental and allowed me to return gas at half a tank. However, it did effect our vacation plans for those two days as I had to make other arrangements to travel. Luckily for me I was able to leave the vehicle in a safe spot and move the car into an area that it didn’t affect the home owners. It affected my Family Plans and Traveling trips for those Days. I didn’t want to complain to that specific dealer as I knew they couldn’t do much else for me. However I expect AVIS or Kayak to do right by making this right.

Buen servicio y atención!

They cheat you by manipulating the exchange rate! When my credit card company billed me (at the accurate exchange rate), it showed a bill about $60 higher than what they quoted. They set up your rate in USD, then tell you that’s how much you’re paying. Then they convert to pesos at a much higher USD value per peso which leads to a higher number of pesos, and then when your credit card company charges you at the accurate daily rate, your USD charge is much higher. It’s so shady, and they know they’re doing it. My vehicle was also dirty and had a right turn signal that didn’t work the whole trip.

Despite having received a confirmation email when arrived I was told there were no cars available and should not trust a third party. I was left in a very difficult situation, as I had reservations that needed the transportation. Ended up having to book a taxi to drive us for 3 hours and missing multiple stops we had planned during our holidays.. Really made what was supposed to be a good roadtrip a nightmare

Woke up at 5am to have a full day travelling around Mexico only to get to the location and they say there are no cars. Thrifty blame the booking site for not speaking with them before confirming. Very very poor!

We booked the car, travelled the pick up point to get the car and they didn't have it. They said we had to then go to the airport to pick up and they may not have one either. In the end we went next door to Avis who went above and beyond to help us.