Ford car rentals in Lihue

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The pick up took 2 hours, I was told that I was going to be getting a free shuttle from the airport to the car rental place and upon arrival that was incorrect we had to take a taxi from the airport to nu car and it cost us $110. I had messaged the car rental place prior to arriving to verify that we would indeed be picked up by a shuttle at our airport and I was told absolutely but this was not true. I flew into the Sanford international airport but I verified that’s where the shuttle went and was reassured that I would be. We needed up having to spend $220 on a ride to the car rent place and a ride back to the airport. When we picked up the car there was all these extras that ended up being charged to us as well so what we thought was a cheap car actually ended up costing us more then other companies would have.

It was some distance from the airport, adding an extra hour to my trip. The person helping me was kind and polite. The downside was that while I was expecting the price to be around $200 it was actually around $350. The additional $300 security deposit, despite adding the insurance, was also not expected.

Hi, The service from the people there was amazing. Mr Manuel helped us a lot to find a solution for all the questions and troubles we had. His patience and willingness to understand our situation was unbelievable. Great people makes great companies. My only but... it was the cost of the insurance. It was mentioned when booked and it was more than what I expected. thanks a lot! Elsa and Saul

Needs a shuttle to and from airport. This would have made rating higher.

Truck wasn’t cared for and seems far older than it is. Didn’t have windshield washer fluid in it which suggests routine maintenance is skipped. Also had to wait forever to pick it up.

It needs to be stated that this is a SMALL office within the resort. The address maps out to the resort that this Hertz is inside of, nothing in the confirmation informs of this. It’s referred to as the “Downtown Lihue Hertz” and that it isn’t at the airport. I did not expect to pick up car at a resort. Was very confusing. Everything else was great.

Terrible. The worst customer service I have ever experienced. It took more than 3 hours from the time I got to the car rental location to finally get a car and the employees had horrible attitudes about their repeated failures and inability to explain the mistakes they kept making. Rent somewhere else. It was a total nightmare.

Pickup process was in excess of two hours. Very short staffed. Terrible experience.

Pickup service is not at all organized. Takes hours, no cars. All are being cleaned. If you are arriving on Saturday use a different rental agency. Staff was friendly. The management and process of whomever is running the agency needs to be removed and new person put in charge. Would never rent from them again.

They canceled my reservation so I went with Dollar for a great experience

The pick up location was away from the airport and we had to take a cab who ripped us off to get there. But the agent there (Jeff) was very nice and accommodating, upgraded us to a brand new SUV and let us drop the car at the airport for no additional fee. All in all a great experience.

Airport location was oversold and had to be redirected to an off site location. Both sites were closed by 5pm and I had to wait until the following morning to pick up.

Friendly staff and efficient pick-up and drop-off. The vehicle was not thoroughly cleaned with sand on the seats and floors, a deteriorated rear wiper blade and smearing on the inside of the windshield.

Convenient and efficient.

The car was available and worked great the whole trip. However, it took a very long time to check in, find a car and leave when we picked up. I was not picky at all. The car they decided to give me changed 3 times before I could leave. Then it turned out that the person who sent me off with the car didn’t complete the paperwork properly, so I had to wait in the office for someone to fix it and print me a receipt. Not the end of the world, but not the smoothest experience I’ve had, by far.

Excellent

Bait and switch on the vehicle. Then, charged me triple the quoted rate for a van that was old and smelly. Never using Sixt again.

The entire process was very quick and the customer service was awesome. We had to extend the rental and with a quick phone call it was done! The fact that it is conveniently located near the airport was great. I loved how a shuttle just takes you to Sixt! Thank you! We will recommend Sixt to family and friends!