Mercedes-Benz car rentals in Krakow

They cancelled my reservation at last minute notice. Very upsetting.

They refused to provide the car I rented and stole my money.

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.

Guy who’s name was Maksym was very professional.

The staff was great and the car was as advertised

My plane was two hours late after arriving at the airport in Balice, it turned out that my reservation was canceled. They offered me a similar car for Double Price. I rented a car from another rental company for normal price. I rent cars very often, this would not be the case in the United States. Shame ALAMO!

the Polish team does not explain clearly "additional charges" that at the end amount to a double of the rental estimate, plus, the ever present VAT in EU ??? On services VAT should not be added, only on purchases. I had not purchased a Euro150k Volvo, only rented it! So - with that - after our review on all media, how is Budget going to look like? I wonder

Agent gave instructions to get the car at parking garage # D 10. No agent or car was fund. This spot belongs to somebody else. After a lot of help from nice polish People, which spoke English we got in touch with the “ office “ They have no Office in Elk, Phone # wasn’t working either. We waited 3 hours before someone showed up. We originally ordered a SUV, which was confirmed. They gave me a Mercedes GL 200, which hardly has any trunk space . Stay away from this company is my advice.