Ford car rentals in Istanbul

Not all the expenses were clear. They took a picture with a cellphone of my credit card both ways in from and behind that makes my feel insecure. They didnt tell me about transit restrictions at the beginning, and they were unable of get a permission. The worse experience

Was not able to get a car

Super easy pick up and drop off. Very friendly staff. Difficult to find the office and if someone is dropping you off be aware that the Regus carpark is not free and has cameras as you go in.

Car reserved wasn’t available, they bring another car from another company, was 3 times more expensive and we waited 3.5 hours to get possession … Will never going to use it again …

Was a very nice and clean. The staff were very friendly. Thank you

Budget Miami Airport refused to rent us the car due to us using debit card instead of credit card. And they have failed to process a refund, as we had paid upfront.

This is a scam - went to listed address & they've moved over yr ago Then they said to use my insurance - on top of credit card covering it- had to increase Lilit , did that, then they said there was a fee to use my insurance! It's illegal but I was going for a medical emergency so they held me hostage Car didn't have req maintenance- flashed overdue+ had to stop & put air in tires that notice showed too low to drive

Took too much time to work through paperwork, requiring purchase of excessive insurance unnecessarily.

Terrible experience! This agency is running a scam. The address listed on Kayak was wrong, and they blamed Kayak for not updating it. They sent me to another location, where they claimed they had no cars available, even though they were still advertising them online. They refused to offer a free upgrade, which they should have provided. I wasted 3 hours, and my daughter missed an important event. To make matters worse, they're listed under three different company names with fake addresses. Avoid this agency at all costs!

Excellent service

Terrible they close at 6 this was not made clear to use when booking. Our plain was delayed 30 minutes so when we called at 530 they would not help us at all and they would not refund any amounts. If you read there term and conditions you can be late up to two hours.

Horrible from the start. Customer service is non existent. We rented a vehicle that stated unlimited free miles and they said we would have to pay for every mile after 60 miles per day. They require a $1000 deposit and make you email the DMV for your driving record, which takes time. They should be put out of business!!! They are not a company I would expect kayak to be associated with! The reviews for their company are the same as mine and they go as far back as I could see. Needless to say, WE DID NOT RENT FROM THIS COMPANY AND We are leary in renting through Kayak if these are the types of companies you associate with!

Great service & value for money, car could do with a polish and plastic protection as was quite faded and sun damaged. Would hire from them again

Car is equipped with an aftermarket media center and alarm. The system took a long time to boot up. The display was unusable in bright sunlight.

The rental company is not in the airport. It is off site and you have to call someone to come and pick you up. They also wanted to take $5000 deposit on the Credit Card. I showed them the rules on priceline saying that tge max is €2000 then they put a hold for that amount. The car was dirty and scratched in several places, with one hopcap missing. Also I reserved unlimited milage and they tried to tell me it is limited. Over all bad experience. I would not rent with them again.

I paid for my car rental in advance, when I arrived I was told I needed to pay an additional €238. Wish I had gone with enterprise who were only £10 more expensive than the original price and had no hidden costs!!! Car was also damaged all over and had clearly had water damage on all the seats that had no been cleaned. In the extra they made me pay they said it included their flexi drop off which meant I didn’t need to fill the tank up. I returned the car with over 3/4 of a tank left and have been charged and additional €20 as a fine for this!! Absolute joke, will never use gold car again!!

Very easy pickup and drop-off. Shuttle bus service was great even if directions weren't especially clear. At the time of booking I selected the luxury SUV, Kia Sportage or equivalent. I got an MGZS which is significantly smaller, lacking in any kind of luxuries, I couldn't connect my phone and it had no sat nav. The car seriously struggled up hills and I had to drive up a lot of them. I don't expect to get the exact make and model of car they use to demonstrate the class of vehicle but I don't expect quite such a downgrade and would not have booked through them if I had known

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.

When I returned the car hire early I got no refund bandits

Dealt with Denny and Gareth at pick up and drop off Both were extremely helpful and would give the 10/10 for customer service and assistance thank you

It was literally a horrible experience! I called the office two days before I arrive in Turkey to make sure they had a vehicle ready for me but the lady on the phone wasn’t sure of anything she said they cannot guarantee me the class and the size of a vehicle I’m looking for (which I reserve months ahead because I was coming with my family and five luggage is )so I canceled it. I even called them and email a complaints.But got no where The person name Asmin Yoldas from Customer relation was not helpful at all. I recommend you guys don’t partner with this company. They are very unprofessional they don’t hold up to their name for sure.