Volkswagen car rentals in Indianapolis

After 2 calls to the Cancun Airport Budget office being advised I could decline insurance with my Chase card coverage and a $2k deposit on my credit card. They wanted $700 I said NO, then $500? I said NO my husband stepped in he negotiated it to $365. What! It was a SCAM by SCAMMERS

I never got a car. I got a "courtesy" call to say my rental I had reserved for over two weeks in advance was not available the day before I left. And that they weren't responsible for my refund

I paid for my reservation through kayak but they charged me the same amount again

It was so easy, not a lot of paperwork, just all around good, really nice staff, couldn't get any better, thank you!

The process was seamless, the car was clean and drove great, and the return took less than 5 minutes. All for a great price. This is not my first excellent experience with Enterprise. They will be my go-to rental company from now on.

N/A

We arrived to pick up the car and there was one person working the counter. It took 2 1/2 hours to get to the counter. The car windows were filthy inside and out so upon arriving at where we were staying we cleaned them because they were terrible to look out of at night with oncoming traffic. We felt bad for the one guy at the counter because the line was very long, and he apologized for having to leave to go to the bathroom.

Loved service and car The car was dirty

Everyone were great

Great! I always rent from Alamo but the last few times was an AWFUL customer service experience. My recent experience was expedient, fantastic customer service, and many cars to choose from. It's usually hard to choose during holiday weekends since not many cars are around in general. Thanks!!

Excellent customer service. Easy pick up and drop-off.

Terrible experience from start to finish

I was charged $46.45 for a fuel. I returned car with a full tank They refused to refund the $46.45 I was told fuel was $3.44 a gallon. I was told I would pay for how many gallons needed to fill the tank. I want a refund for the $46.45.

Make sure that the outside of the car was clean. This made is very difficult to see scratches dents and dings. I tried to note all o could but it was difficult. I hope I don’t get charged.

Staff and everyone was professional and friendly. There was some dirt on the inner plastic floor board and front (outside) could have been better cleaned. But for the cost and the service, I am pleased.

worst experience for renting a car. They double charged my rental. They are blaming on Priceline for sending wrong information. Not helpful in anyway. Created a case to review the extra charges.

Less than stellar communication. It is hard to figure out exactly what you will be charged at the end.

It was not all Thrifty's fault. My Delta flight out of DSM was delayed so I missed my connection in ATL. That didnt get me into Indianapolis until 1:30 am. All car rental personnel had gone home. I immediately called Thrify and they told me I had to contact Price Line and they said they would look into refunding me. I had tried to let them know of the delay earlier in the day on their automative answering system but got no response. I walked out to the car lot and found an Avis employee that helped me out. So if you can help make sure Price Line refunds me, I will continue to use Kayak. Thank You Darrin Lynd

I made a reservation for a car through kayak back in March at this location. When I went to pick it up at my scheduled date and time, they informed me that the over $500 I had already put down was nowhere to be found and that this happens frequently with kayak (who uses CarRentals.com). They just don’t forward your money to the vendor. They made me a reservation for a car, but did not forward my money to Thrifty. Additionally, I waited in line for more than an hour to find this out with no explanation about why the waits were so long. The staff were clearly stressed and overworked and I was not the only person having issues at the counter. Another person and their family stood at the counter for no less than 45 minutes. No one got away from that counter in less than 15 minutes and nobody was telling the Gold members they could leave the line and go get a car. A Gold member stood behind me in line and was not told he had special privileges until he was nearly at the counter, which made me upset for him! The places was incredibly disorganized and the staff was under trained and stressed. They were just trying to get through people and were not kind or good at explaining anyone’s issues. I would literally never rent from this location again even if my rental had gone off without a hitch when I got to the counter. Waiting more than an hour to unsuccessfully pick up my reservation was ridiculous, and the explanation I was given at the time made 0 sense and I had to piece it together with a friend after I was told to get OUT OF THE LINE and figure out my issue on my own. Just absolutely horrible. I might change or update this review if I ever get a refund of the money I paid in March for a car I was unable to pickup from this disorganized, overbooked location.

Sixt and Kayak not offer full refund after flight was cancelled

Horrible. Horrible. Reserved car for pick up at 6:00 pm. Flight was a little late and when we arrived at the counter a little before 7, it was closed. They had closed at 6 even though we were able to book a pickup at that time. Other rental car company employees said it is a common problem with Sixt. There was no message sent to us, no way to contact them by phone. Tried everything we could think of for an hour and finally had to rent a car from another company. Horrible.

Without warning or any communication my card was charged almost $300 after drop off, and I know the car was in perfect condition. Currently disputing this charge and it’s a nightmare. Horrible and will never rent a car from SIXT again