Ford car rentals in Indianapolis

I had to wait over an hour for the only person working the rental desk at the hotel to show up. I kept calling and he said 10 more minutes and I will be there.

They took forever!!!! I have never booked with them because of the line I see everytime I get into LA but I just happened to land at 1am and thought it wouldn't be busy but we had to wait 2 hours for a car... ridiculous.

Reserved a certain vehicle and when I went there they didn't have any available and had to cancel my reservation.

Very good

Terrible

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

It was so easy, not a lot of paperwork, just all around good, really nice staff, couldn't get any better, thank you!

The process was seamless, the car was clean and drove great, and the return took less than 5 minutes. All for a great price. This is not my first excellent experience with Enterprise. They will be my go-to rental company from now on.

N/A

Great! I always rent from Alamo but the last few times was an AWFUL customer service experience. My recent experience was expedient, fantastic customer service, and many cars to choose from. It's usually hard to choose during holiday weekends since not many cars are around in general. Thanks!!

Excellent customer service. Easy pick up and drop-off.

Terrible experience from start to finish

I was charged $46.45 for a fuel. I returned car with a full tank They refused to refund the $46.45 I was told fuel was $3.44 a gallon. I was told I would pay for how many gallons needed to fill the tank. I want a refund for the $46.45.

Make sure that the outside of the car was clean. This made is very difficult to see scratches dents and dings. I tried to note all o could but it was difficult. I hope I don’t get charged.

Staff and everyone was professional and friendly. There was some dirt on the inner plastic floor board and front (outside) could have been better cleaned. But for the cost and the service, I am pleased.

Less than stellar communication. It is hard to figure out exactly what you will be charged at the end.

It was not all Thrifty's fault. My Delta flight out of DSM was delayed so I missed my connection in ATL. That didnt get me into Indianapolis until 1:30 am. All car rental personnel had gone home. I immediately called Thrify and they told me I had to contact Price Line and they said they would look into refunding me. I had tried to let them know of the delay earlier in the day on their automative answering system but got no response. I walked out to the car lot and found an Avis employee that helped me out. So if you can help make sure Price Line refunds me, I will continue to use Kayak. Thank You Darrin Lynd

I made a reservation for a car through kayak back in March at this location. When I went to pick it up at my scheduled date and time, they informed me that the over $500 I had already put down was nowhere to be found and that this happens frequently with kayak (who uses CarRentals.com). They just don’t forward your money to the vendor. They made me a reservation for a car, but did not forward my money to Thrifty. Additionally, I waited in line for more than an hour to find this out with no explanation about why the waits were so long. The staff were clearly stressed and overworked and I was not the only person having issues at the counter. Another person and their family stood at the counter for no less than 45 minutes. No one got away from that counter in less than 15 minutes and nobody was telling the Gold members they could leave the line and go get a car. A Gold member stood behind me in line and was not told he had special privileges until he was nearly at the counter, which made me upset for him! The places was incredibly disorganized and the staff was under trained and stressed. They were just trying to get through people and were not kind or good at explaining anyone’s issues. I would literally never rent from this location again even if my rental had gone off without a hitch when I got to the counter. Waiting more than an hour to unsuccessfully pick up my reservation was ridiculous, and the explanation I was given at the time made 0 sense and I had to piece it together with a friend after I was told to get OUT OF THE LINE and figure out my issue on my own. Just absolutely horrible. I might change or update this review if I ever get a refund of the money I paid in March for a car I was unable to pickup from this disorganized, overbooked location.

Not good service next time never book

Poor. Do not rent from this location.

Sucked all the way around the board. Will never use hertz again

We never gotcthe type/ size vehicle we reaerved. Originally reserved a 15 seats van, receiicwd a 12 seats vehicle. Two friends had to cancel travel plans because we could not all fit in vehicle. We'll not reccommend this location at all.

They did not have any cars available and did not refund the insurance I bought even though I didn't get a car.

I was med to believe it was one price and after waiting in line for 25 minutes I found out it was 33% higher.