Jaguar car rentals in Hartford

I had to wait over an hour for the only person working the rental desk at the hotel to show up. I kept calling and he said 10 more minutes and I will be there.

They took forever!!!! I have never booked with them because of the line I see everytime I get into LA but I just happened to land at 1am and thought it wouldn't be busy but we had to wait 2 hours for a car... ridiculous.

Reserved a certain vehicle and when I went there they didn't have any available and had to cancel my reservation.

The pick up attendant was the best part of the rental experience. She was quick and friendly and overall helpful. Sadly it went downhill after. The car was filthy and had obviously not been cleaned after the last person. There were glass water bottles rolling around the back seat, trash in the trunk and crumbs and stuff all over the rest of the car. The service light was on and the brakes made a loud noise for the 2 days I had it.

very courteous staff.... but i had an ev and they had very poor instructions how to recharge--or use. and even had an address for an office that no longer existed--i drove there and found it out....

Pathetic customer service Will not rent with them again

They don’t even have cars available what I selected . Online it’s shows available but they called and says that car is not available then I called the other location to make sure if they have mini van available there costumer service confirmed me that this location have mini van available I asked her twice to make sure if they have mini van because last location didn’t have it even it was shown available online but she confirmed it’s available but same thing happen when I was close to there location I received call from that location that they don’t have mini van available I don’t y they can’t keep there system updated it’s was so frustrating

After booking online and receiving a confirmation number I was told the morning of the rental that they didn’t have a car for me. That’s the second time they have done that . I will NEVER use Enterprise again!!!

We got a great deal on the rental at an enterprise on “airport road”. Unfortunately, that was NOT the enterprise actually AT the airport. So my wife, my fifteen-month-old, our copious luggage and our carseat were all stranded, the place we had our reservation at had just closed, and we were told we’d have to take an Uber to our hotel, then another Uber the next day to pick up the car from the proper location. Embarrassed, we accepted the expensive mistake, and started looking into getting an Uber that could fit all our bags (probably a minivan? Probably a hundred-dollar ride?) But just as we were reeling from TGAT sticker shock, lo! The enterprise representative had returned with a solution just for us! They had a minivan there we could rent. We were so relieved at avoiding the expensive Uber, we didn’t think to ask the cost of the minivan, and it wasn’t mentioned. As it turns out, that was an EXPENSIVE mistake on my part. After signing the paperwork, our budget reservation (at $70/day) had suddenly turned into a $200/day disaster. I should have said something, but I was too stunned and embarrassed and it was too late—I’d already signed. But MAN! Talk about a bait-and-switch! I know… it’s my fault for mixing where I had to be to pick up the car, and it’s my fault for signing without asking the price first, but that doesn’t stop the whole thing from feeling predatory and kinda gross, not to mention personally pretty traumatizing. Now, to be fair, everything ELSE about the car rental experience was excellent and I have zero complaints. Return was a breeze, the car itself was fantastic, everyone was kind and the lady at the return even offered to drop the car off at the terminal, if that would make things easier with our child, but we declined, partially out of worry that it might include an extra charge of some kind. Nevertheless, the glossed-over, hand-waved cost-tripling was just too traumatic, budget-wise. I’ll be avoiding Enterprise, Alamo, and National in the future.

Landed in Bradley Airport expecting a one day rental from Avis only to find out that my sister made reservations out of Hartford (Avis). This was NOT by any means Avis’s fault, just an inconvenience because I was there for a funeral traveling with my wheelchair bound mother. The thing that I wish Avis could make a deeper dive is convenience especially in the age of technology. Our flight and rental were purchased as s packaged and if the technology could have flagged that is was NO way that we could have made it to Hartford from Bradley by 6:00pm to pick up a rental when our flight landed at 6:27 pm. The good news is that we were able to get a ride from a family member. Thank you.

They were way overbooked on cars and gave me the wrong size car with a bent rim amd it smelled like cigarretes

For some reason I was not in the AVIS system. What I found on Kayak and THOUGHT i booked for approx $700 ended up a standard rental that I had to book at the last moment at the counter for $1297. I have no idea why this Kayak reservation did not go through. I suspect I never received any confirmation other than a mobile text when I booked it. I see the airline ticket and hotel were done around 6/7. Any way I can be credited some of this EXPENSIVE rental?