Toyota car rentals in Fort Myers

Incomprehensible time for drop off, while the staff was made by 3 people and they were all doing something else and prioritize pick up clients.

When real busy extra personal on the desk

Great, staff was very helpful and efficient. Only complaint is how long the shuttle took picking my party and I from the airport, aside from that everything was excellent.

I arrived at the airport and was on hold for 45 min calling to get a shuttle, when the shuttle picked us up and I went inside I saw a empty counter, with a line of 3 people waiting.. while I could see in the back room 3 men having lunch.. not even caring there is a line.. or answering the phone.. when one finally did come out, he was extremely slow.. and then they all teamed up together in front of all of the different customers saying how important it was that we had to upgrade to they toll pass in order to get to the F1 race.. it will ave us so much time instead of waiting in the cash only line on the way to COTA, and we all did, except the fastest route from the office to COTA did not go on the toll road, which im sure they knew. either way non of this is worth complaining about.. except when I saw the car... what a junker! I mean straight from a DEMO DERBY! im going to a race filled with high end cars, and no issues this was all they had, but the quality.. just shocking! major damage on the car, it had clearly been in multiple accidents, and then they walk around to write down if they see any damage. "you're going to need a bigger pad" . anyway before they give me the keys they want to know when I fly out.. well that wasn't good enough they needed a Flight number and confirmation so I gave him my return ticket which he spent 20 min entering.. and I told him id be drooping off the car very early that morning before my 6am flight.. no problem only to arrive that morning and they are closed, with no drop off box anywhere to be found. and no shuttle to take us to the airport. super disorganized. last time I use NOT SO EASIRENT.

Upon arrival at rental agency I was number 12 in a long line of folks in to pick up the cars. The process for check-in was very slow. I waited about 60 minutes before moved into position 1. Not until getting to the check-in desk did I learn that cars are not to be taken out of state (Nevada). If taking out of state there is a steep one time ADDed charge. Also one leaves without any paperwork, contract. It is emailed later in the day. Also, one needs to show auto liability insurance and if one cannot show coverage you MUST buy insurance from Easirent. The details of the rental are not straight forward…..

Check-in and check-out at the car rental were smooth and fast, thanks to the wonderful, friendly staff. They made the process quick and easy, which was a great start to my experience. However, I was really disappointed with the condition of the car itself. The cleanliness left a lot to be desired—there were visible stains and spots on all the seats. It was unexpected and uncomfortable, especially since cleanliness should be a basic standard. If they improve the car’s cleanliness, this would be a fantastic rental experience.

No issues, easy to work with.

We had a medical emergency with my ninty one year old mother in law so we had to cancel everything and sixt only gave me back fourty two dollars from my rental which was one hundred and fourty two dollars. I don't think that was fair as we had to put my mother in law in the hospital with lung problems.

All good.

I was being forced into getting an electric car ( that could not meet the needs of my plans) only or they said I could pay 3 times as much to get a different car. I spent 2.5 hours pleading with on-site and phone support people who refused to help. It ruined my plans. This was an overall awful experience.

Booked through kayak, paid up front a rental and for an insurance with Canadian taxes through kayak and kayak never mentioned i will have to pay more at the airport at fort myers florida When we got there we wore told we only paid a base price for the car and have to pay more with USA taxes. Also we were supposed to get a Nissan pathfinder which was supposed to be a 6 passenger vehicle with 3 large luggage’s Instead they gave us a little Kia with no trunk when u pull out the third row for a sixt passenger. I could of rented through Expedia wigg th no hidden charges but instead I chose kayak I will never use kayak again. Overall bad experience

The car had over 60000 miles and had to be returned by tow truck. We had to wait almost 4 hours for the tow truck because they were sent to the wrong address. We had to wait in line for another hour to exchange the car. They added liability insurance to the bill even though we specifically refused it. I will never rent from Thrifty again.

I really liked being able to choose which car I wanted in my category. Lines were short and the process of getting and dropping the car was especially efficient.

Quick everything

Had to wait in line quite a while to get the rental. It seems a more streamlined approach could be developed.

The van was filthy. There was lots of trash inside. Stains on the seats. I picked it up in a dark garage and didn’t see all the mess or i would have refused to take it. At my first stop when I saw all the garbage i I was already way down the highway so I just picked up all the disgusting stuff and threw it away. I took lots of pictures. When I turned it in at Daytona the guy at counter didn’t care, said call corporate if have a complaint!!

Wish it was a little cheaper for a short 2 hour drive but overall very satisfied to be able to get great customer service and our rental picked up at 3am. Very thankful for them helping us so late.

Easy pickup and drop off! I love the ease of the rental car terminal! Car was clean and comfortable and size was accurate.

Agent lied about toll requirements, upsold pointless pass to the tune of $56 for 4 days.

The only thing I didn't like was the smell of the vehicle...it smelled like a cleaning product was trying to hide a smoke smell from cigarettes...I should have checked if any of the other cars available, smelled the same way

We were to pickup a midsize at a satellite Hertz, not the airport. When we got there they had one car left, a Polestar EV, a Volvo product made in China, with 26% charge, and no way to charge it there. We basically had to take it, or we had to come back hours later with no guarantee we'd get a car. The instructions we were given about the EV were minimal. They did not have internet there for us to download the necessary APP to charge the car. We stopped at a Starbucks to get the APP. We then had to find a charging station. We had no experience with this, and went to one, only to find out it's a regular EV charger, and would take about 7 hours to charge the car. We couldn't wait that long. We then found a fast station, which took over 2 hours to charge. Bad way to start the vacation. We got to our destination about 3+ hours later than we should have. The next day we decided we would trade the car in for a gas car, as we didn't want to do the charging routine again. We went to the nearest airport and exchanged, easily, thankfully. That was an hour drive each way. Their lack of cars initially cost us about 6 hours that should not have happened.

24hrs later a call come in that the car needed an oil change. 150 miles away from rental location. They asked to bring back or..... to get an oil change anywhere on my own. on a disney vacation. no thank you. it was reported to cooperate

Car I reserved was ready and no hiccups at all.