Volkswagen car rentals in El Paso

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

No refund for partial return. I am aware of the non-refundable statement for cancellation but this was not a cancellation. It was an early return. I picked up the car on time but needed to early return but neither Kayak nor Hertz would work with me to get a partial return. Therefore, I forfeited over $400. I will never use Kayak nor hertz again.

No issue other than long wait in line to get car. It took over an hour

first ime in toyota corolla over long distance. excellent fuel mileage but ride quality destroyed my back for 2 days after trip

The Toyota Corolla I rented got great gas mileage out on the highway. Bluetooth connected easily, the car was cleaned, smelled clean and was smooth riding. I had 3 large suitcases and a carry on and they fit fine.

over $300 for a 2 day rental is a rip off

Wind shield wipers did not wipe windshield correctly during rain. Also, There was no windshield fluid But otherwise a great experience

Honestly this was the worst experience I’ve had renting a car in 25+ years of renting cars! First they call less than 24hrs from pick up and stated no they can’t support my request but I can call other enterprise rentals in El Paso if they can support they can transfer my request. After asking to speak with the manager and told they are at lunch I asked for the regional managers info and was denied. 40 mins later of arguing they stated that they would see if a manager was in then mysteriously they came up with a large SUV like the original request. When we went to pick up the vehicle is was disgusting inside. We told them and they stated well we can clean it if you want to wait around. Next I had to argue about the small crack in the windshield so I wouldn’t get charged. The only thing that really went ok was the turn in of the vehicle and the fact they didn’t come up with something to charge me with.

Customer service was horrible did not care about the customer at all

Friendly and helpful 10/10