Volkswagen car rentals in Dallas

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

All aspects from beginning to end went smooth as silk. Counter person was great. Car was nice and clean return and shuttle was smooth as silk. Will Use again.

Had to take a Uber to pick up and drop the car from FSX airline

David was particularly helpful when we picked up our car, thank you!

Employee made a mistake to record airport. We were charged 3times higher.

Car was not even available...I want my money back

They did not have a car for my reservation at noon. Was told they likely would within 30 min so I suggested I go to lunch then come back. When I returned was told it could be another hour, but they could not guarantee it, it might be longer because some other employee needed to go to lunch, and blah blah blah. So did not rent a car.

The service is very good.

The front desk person was excellent.

Didn’t honor my confirmed reservation and left me stranded.

Horrible experience. Was given a pick-up to drive because they were out of the class I rented. How could I have rented a car that wasn’t available? Then had to pay more just to get a sedan that I rented originally. Total BS. In addition, I waited an hour behind 3 people. There was only one person at the desk. Worst experience ever. Don’t rent from Budget.

Wrong type of car with cigarette smell , had to go an other budget to swap it out .

Pickup was rough. Budget counter was shutdown, Avis rep was nice, but it took three trips back and forth to the garage just to get a car as they didn’t have what we reserved nearly making us late for our appt elsewhere. Upcharges galore for adding a driver and toll pass meant it was almost double the quoted rate, the car was too small and dirty, and had issues. Drop off went smooth and that rep was nice, but after renting from Enterprise for years and getting upgrades and great customer service, I’ll never rent from Budget again.

Great experience! Staff were very helpful and the car was excellent! Keep it up!

Only issue was inside of car was dirty and sandy.

I originally booked with Hertz, but they had run out of cars when I arrived. Through Kayak + Avis/Budget, I got an awesome car quickly. Even the shuttle was fast and friendly.

W

Really helped me out during my time of need.

Stood in line for over an hour was told they don’t have car I already paid for 20 people had same problem I walked to another rental agent and without advanced reservations was over charged

It was very easy, the people were very polite . I did upgrade because the managers special was a smart car , and there is not enough room , and I did not feel safe driving that. I was really surprised you rent those. But I was really satisfied and it was only $15 for a 4 door Corolla

I like the fact that EV were available for me to drive and the customer service rep, Marilyn was excellent with her customer service and attention.

Picking up and dropping off process were fast. Great employees.