Ford car rentals in Dallas

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

Well not cancelling my reservation the minute I landed in LAX would have helped. So instead of a vehicle I reserved I had to go elsewhere and pay over double what I was expecting to pay. No alternate vehicle was even offered. Just flat out cancelled. So thanks for making my trip start off on a bad, and more expensive, foot.

Ease of check in....the employees were nice and willing to acomadate

Car was good,but needed new shocks. We rent again

Their support is non-existent. Just pay the little extra to go with a bigger brand and avoid this one.

Easirent was not at airport. It’s halfway across Austin. I abandoned the car pickup and got an UBER to our airBnB instead. When I went to pick up the car later on my second Uber I found it in an industrial park area, which wasn’t terribly concerning, but it had a couple red flags. Just not a place I would want to bring my family. Finally when I arrived the scene was utter chaos. I saw an employee walking around looking for a car clicking the key unlock to locate it while dozens of customers looked destitute and as frustrated as I was with the experience of not finding their car at the airport. As I walked inside I found a waiting area full of crying children and families waiting for cars and a line of the drivers about 8 deep with no one at the counter answering questions. It was then that the same employee from the parking lot walked back in and stepped behind the desk to continue what sounded like a frustrated conversation of a desperate customer to just take the quickest option to get a car and leave. After trying to ask the sole employee what the odds of getting my car in the next hour or two was I decided that I wasn’t prepared to do business with this company and ordered my return Uber to the airBnB and ordered a Turo car for the rest of our visit with a brilliant experience. Hugely disappointing overall. Would not recommend. Please avoid. I haven’t chased down the couple hundred of dollars that we lost on the reservation and not getting a car yet, but I’m not holding my breath.

Awful! Just awful! Too far from the airport behind a gun range. Dirty office up stairs. Rude workers.

All aspects from beginning to end went smooth as silk. Counter person was great. Car was nice and clean return and shuttle was smooth as silk. Will Use again.

Had to take a Uber to pick up and drop the car from FSX airline

David was particularly helpful when we picked up our car, thank you!

Employee made a mistake to record airport. We were charged 3times higher.

Car was not even available...I want my money back

They did not have a car for my reservation at noon. Was told they likely would within 30 min so I suggested I go to lunch then come back. When I returned was told it could be another hour, but they could not guarantee it, it might be longer because some other employee needed to go to lunch, and blah blah blah. So did not rent a car.

The service is very good.

The front desk person was excellent.

Didn’t honor my confirmed reservation and left me stranded.

Great experience! Staff were very helpful and the car was excellent! Keep it up!

Only issue was inside of car was dirty and sandy.

I originally booked with Hertz, but they had run out of cars when I arrived. Through Kayak + Avis/Budget, I got an awesome car quickly. Even the shuttle was fast and friendly.