Toyota car rentals in Dallas

Though I returned the car on time, I received a text to return the call 3 days afterwards and then I had to call customer care multiple times.

Nothing

Very good

Although we reached out during their normal business hours, we were never able to pick up the car, because we weren’t able to contact them to get the shuttle to the location. We finally got in contact with someone who told us she would call us back with an update on when to expect the shuttle, but she never called us back.

The car made an insane vibrating bass sound that people could hear from outside, it sounded like there was some black market subwoofer in there. I rented this car to attend my grandfathers FUNERAL. I’m in the procession sounding like I’m blasting bass filled music! I tried to call them to be like what on earth and they never answered. When I returned the vehicle and reported the noise to them they were like “oh yeah we know about that, this type of car is probably going to get recalled because they all make that noise.” Seems like something one would mention BEFORE. Also took like 45 minutes to get the car because they had one person at the desk and the people in front of us didn’t have a shred of the details they needed so there was just a line forming behind them. Also the car was overdue for an oil change by THREE THOUSAND miles and the car kept sending an alert about how the oil life was at 0%. When I told them this when dropping off the car they were just like “oh yeah we know”

They said pickup was at the airport. It is not. You have to walk 1/3 mile with your luggage to take a shuttle to their place which is 15 minutes away. I waited thirty minutes for the shuttle and finally gave up and rented from another company.

Excellent, fast, and great selection!

I loved every moment

Good car. Adaptive cruise didn't work

Nice clean car, but not the class that I reserved.

Overall, it was fine. Only had 1/2 tank of gas. In my case it was fine as I wa staying local. Had i bn traveling i would have bn frustrated having to stop so soon after picking the car up.

It's extremely inconvenient that they'll only rent if you have a credit card, and this isn't plastered all over the check out page. It's a stupid company that won't take cash on the table, because it's not a credit card. Charge more for non-credit transactions, fine, but to make me waste money on two Ubers just to be told 'sorry, it's in our TOS that you can't rent without a credit card', with no obvious mention of this during checkout is absurd.

They tried to rip me off so I ended up not renting a vehicle from them. I used enterprise instead.

The attendants were so kind and helped me get another car bc the one they had for me was bright blue and would look unprofessional for me to drive to my meeting.

The car had a lot of damage, and when we dropped it off we were blamed for damage that was already on the car. Luckily I had taken pictures before I drove off the lot as well as I took screen shots of the damage from the app. I had to send in the pictures of the damage and the screenshot of the already reported damage so we weren’t charged for it.

There needs to be clear upfront information on deposit amounts and the fact a credit cannot be taken over the phone. Rented a car for my son online. They would not allow me to pay the full price online. When he went to pick up the car. They wouldn't take my card over the phone. A very bad situation. Could have left him stranded at the airport.

I was charged more than quoted. Then billed for fuel when i had refilled already , had to call back for fixing charges

Great

I would highly recommend this place!! Everything went very smoothly picking up and dropping off the vehicle. Very friendly staff!! I will come back here to rent a vehicle again!! The way it should be!!

Great rental. Pick up line moved quickly and drop off was an ease.

Drop off was a little hectic.

Staff was excellent and was very accommodating as my flight was delayed and they stayed until I arrived.

Excellent. I will use them again.

I had to use another rental agency because that one was closed