Mercedes-Benz car rentals in Columbia

No issues

I entered a pick up on line of the Columbia Airport but when I went to pick up car found out it was a suburban location about 10 miles away was told the airport location had no cars to change reservation. This was my mistake so I totally understood what I did not understand when J went to location to get my car was told they had no cars and there was nothing they could do to honor my reservation. I called the 800 number and was told only location w cars was the airport. I explained I was at the airport and they said they had no cars they were able to confirm a car back at the airport but at a much higher rate than my original reservation. I don’t understand how a location can say they have no cars but call center can book one for someone or how you can have a confirmed reservation at a location but they don’t have a car for you. Then to be charged about $ 200 more after all the inconvenience. There was nothing I could do about it as I needed a vehicle but will think twice when renting again through this site and enterprise

Service is great

Car was extremely dirty and reeked of cigarettes

ACE car rental front desk lady was very good and helpful. Thanks for everything.

I secured a rental and on my way, in an uber, to pick it up they canceled on me saying there were no cars available. Told me to go to my hotel, i had synergy else to be. Asked if they were going to drop off the car once they got one, they said no. So basically I was supposed to uber several times just to get a rental. No thank you. Awful, just awful.

Avoid this Hertz. Countless reviews of poor service, vehicles unavailable, and I experienced it for myself. I booked a 7 passenger vehicle for 24 hours through your website in the morning around 8 am for a noon pickup. When I arrived, the attendant said there were no such vehicles available. That's fine, I understand if you don't have one. HOWEVER, why not call me once you saw the reservation come in and let me know you would not be able to supply a vehicle to meet my request??? It would have saved everyone so much time. On top of that, the attendant said they did have a 7 passenger SUV available but it was luxury class so it would cost an additional $150. If it were my business, I would have comped the "additional charge" and let the customer take the "luxury" SUV but that just makes too much sense. Poor experience all around, I will not use Kayak for renting cars like this in the future.

I was stranded in Columbia, SC after my flight was unexpectedly diverted from Atlanta. The only option for a one way rental was Hertz at the airport. The economy car they gave me so I could drive back home to FL cost me nearly $500 for one day! Worst of all, the AC didn’t work properly. I was forced to drive 9 hours with the AC not working properly in near record heat!