Toyota car rentals in Cincinnati

I accidentally went to the wrong pickup location and they were kind enough to drive the car to me saving me another cab fare. They also dropped me off at the water taxi after I returned, all free of charge. Can't say enough good things about this location!

Terrible customer service. Tricked you into renting electric car when it doesn’t nor do I want an electric car. And still charged you.

Agents were helpful. Convenient location in HST station. Easy to return.

Angel was very nice and helpful during check out. No issues with return.

all was excellent. still too expensive but that's what it is

Fast, helpful, considerate.

Great. Return was easy.

Excellent. But they should have told me there was a toll sticker on the front window.

Excellent service.

Antonio, when I picked up my car noticed my return location was not correct and he made an adjustment. I would not have noticed that. I am very grateful that he did that. Thank you.

Easy pick up and drop off was great.

The customer service was fantastic. I really appreciated the agent's consideration for my time and convenience at both pick up and drop off

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

Kayak sold me an insurance policy that Payless said was worthless and would not honor it unless I made a $3000.00 us dollar deposit with them. I feel Kayak should have known this and not pushed their insurance. I also feel I should have been alerted to the price of insurance at Payless ($775.00)us.Eric

Car was dirty not ready and did not have gas

Staff was very friendly and efficient.

There was one lady serving at reception and also cleaning cars and weekends are busy. I had requested rental car from 5/18/23@12 noon to 5/20/23@2pm but was told if I brought car at 2 they will be closed and I would be charged up to Monday 5/22/23. So I brought car back @ 11.50 but the 2 extra hour which were charged per hour was not returned. It was like it’s a crime to book through third part instead of direct- are you sure kayak is permitted to book for Hertz!!

I ended up leaving a bad Google review. Their apparently new policies are not conducive to the way I do business.

This Colerain Ave. location had the most polite and cheerful staff I have ever come across at a rental agency. I would go back there just to say hi to them! Plus, I was in and out of there in about 4 minutes, not kidding.

Check in and out fast and easy!

I flew into the airport at midnight but they closed at 10 pm. Very frustrating. Had to Uber and $88 to get to my hotel. I will never use thrifty or dollar rent a car ever again.