Lexus car rentals in Charlotte

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .

They did not honor the reservation. They said they would not accept it. Very frustrating and very poor customer service.

My car was actively breaking down as I turned it in

Only one counter person and took 5 min per customer. Eventually a second counter person came and provided a QRC to make check in faster (don’t know why the first attendant do this) Finally got to the front and the online check in that I just completed was not in their system. Ugh

Rental car sucked and was not a newer car def not worth the money

Poor experience. I paid with my reservation using affirm and when I went to pick up they would not accept it as a form of payment since affirm doesn't have a physical card to show them. So I had to use a different card and now have to also pay affirm since there is no easy way to refund the transaction. The people at hertz acted as if they had no idea what affirm was even after calling their customer service line. Terrible experience between kayak and hertz

The Teamwork was very evident. This time I was traveling with my Mom who has mobility issues, the Hertz Team could not have been better. We will be back !

Beautiful vehicle and you couldn’t beat the price

A lot of pet hair left in back seat. Very comfortable car.

Everything went very smoothly. Would rent from Avis again!

Promt Pickup Friendly stuff. Very helpful. Fair value for money.

Car had an alignment issue. Traction control light was on. Two front tires had no tread. Had to purchase two tires to complete my trip.

Price gouging, charging airport fees but not in airport, Rates change after ask extension but never advised of this prior, charged card on file multiple times daily without authorization, say called never received, When I called could have advise of increasing rates not offered weekly best rates had to schedule another promotion online for better rate then declined insurance but first time was not a problem second had to use their insurance for $90 plus more which I thought was alot. Online showed insurance added $11 day should have been like $44. I didn't bother going back and forth with the pricing need transportation until mine out shop. Manager Owner information on business card never answered cell. Agent T. declined to provide corporate number stated have no clue what it is. Will be filing dispute with my financial institution and BBB.