Land Rover car rentals in Charlotte

I had to wait over an hour for the only person working the rental desk at the hotel to show up. I kept calling and he said 10 more minutes and I will be there.

They took forever!!!! I have never booked with them because of the line I see everytime I get into LA but I just happened to land at 1am and thought it wouldn't be busy but we had to wait 2 hours for a car... ridiculous.

Reserved a certain vehicle and when I went there they didn't have any available and had to cancel my reservation.

I will not rent from Alamo again.

Easy pick up, no line. Kylie, at Charlotte Airport Alamo counter was so nice, professional, and efficient. We were able to get our car quickly, and had no problems at all. Return was smooth and quick as well.

Female staff person behind check in counter very rude

Everything

They wouldn’t allow me to rent a car and were totally unreasonable about it

Amazing

Dollar was fantastic! We did not have any issues with the company!

Horrible. I rented a car online, went to pick it up and was told NO we don’t have any cars available. Why does the website allow you to book them if you can’t honor it? Horrible customer service and experience

They did not honor the reservation. They said they would not accept it. Very frustrating and very poor customer service.

It took the staff at least 30 minutes to find a car that they deemed convenient to rent me. I made a reservation a couple days in advance for a one-way rental. They seemed surprised when I arrived right on time for may reservation and went through their entire inventory to find a car they were willing to give me for the one-way trip. It was very annoying and took entirely too long, especially since I had a reservation that specified it was a one-way rental.

Car was not available, no substitutes were available.

Company had no car available

I had a pick up scheduled at 2pm. But the rental place closed at 2. When I showed up the place was closed and I couldn’t get my rental. Terrible experience.

They didn’t have my car!

The vehicle was not available when I arrived and had to call to transfer reservation to another store.

Rude and unhelpful staff at the airport.

I booked a small car. When I arrived at the front desk they said they don't have a small car (even though I received a confirmation to my booking) and offered me a bigger car for 600$ more. They said it was because "I booked through a third party", and therefore it was my fault for not having an available car. Then they said that I should wait for 2 more hours if I wanted the small car. So I waited (I had no other choice and I needed the car). One hour later they called me and gave me a bigger car. That's how I found out that they just wanted to see if they can squeeze me to get more money. Then I returned the car earlier but still they charged me for the entire time (even though they said they wouldn't). The whole experience seemed like negotiating in a market in the third world, like someone just wants to squeeze every dollar they can get from my pocket.

I booked a price but when all said and done they overcharged me $800 and I am still fighting with them to get this refunded.