Volkswagen car rentals in Brooklyn

Great. Return was easy.

Excellent. But they should have told me there was a toll sticker on the front window.

Excellent service.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

Everything was good with the car. We had extra charges that were billed after we returned the car. They called our pre paid rental through kayak (pre paid token) apparently it was not including other fees. So be vary when it is advertised total price.

Originally we hired a Tesla, I recieved a call a few weeks out and was advised that their shipment of Tesla's wasn't coming so instead I would be getting a Toyota Corrola or similar. I asked if there was a better option for the same price as in terms of comfort and style, the Corolla wasn't quite at the same level as a Tesla. I was told "no" that was my only option. In the end, we were given a KIA Cerento Hatch, which is worse than a Corolla in terms of style if toy ask me. Practical, but small, for 4 people with luggage, will not be doing that again.

Antonio, when I picked up my car noticed my return location was not correct and he made an adjustment. I would not have noticed that. I am very grateful that he did that. Thank you.

The mess between hertz/kayak was confusion. Getting into the bldging was a mess and the staff told me to call the office or go online. Basically no service. I cancelled.

Paid close to 900 for a compact car for week and a day. Not sure when it got so damn expensive. The staff was great though and the process was lightening fast.

They did not have my car available at my pick up time and told me I would have to wait 2 hours. I asked for some sort of compensation and they refused. I had sadly already paid for my rental. I called customer service at Hertz and they were rude and refused to let me speak to their supervisor. There were about 20 angry people waiting for cars when I finally left with a vehicle. They overbook and don't have vehicles available to meet their obligations and ruin people's vacations.

Everything was great. I arrived just before closing at 5:59, yet Thomas was still super accommodating and professional. Drop off was smooth and efficient as well, and communication was very clear. Will definitely rent from this location again.!

Malcolm was excellent. Easy pick up and easy drop off. Made the experience a breeze

Called in a last-minute reservation when other plans fell through. Staff could not have been friendlier or more accommodating.

I never was able to pick up the car what have cursed me big trouble. I had 3 working kredit cards on me not one they would except it. big fail I lost a lot of money never again

Car was new and super clean when I received. Both pick and drop profess was smooth. Staff at desk was plate and helpful.

Process with AVIS was flawless and quick! Strongly recommend them!

Pickup was quick and painless. I was on the road in 15 minutes.

Love budget will always use

Easy fast and good price