I’ve never had an experience quite like this. At pickup, in Boulder, CO I was offered a Jeep Wrangler, rather than a Jetta type car that I’d reserved. After seeing the black boxy 4wd Jeep, I asked for something more comfortable on the road. Was given a Kia Forte sedan. There were a number of SUVs but was told that the one I pointed to had bad tires. I looked over the Kia before I left, but in the shadows, narrow space between cars and layer of dirt, I could not see 2 very large dents on both sides of the car. One was over 3’ long. Could see them as soon as I parked in the sun back home. No one answered at the local rental counter, but did reach helpful person on national line. Sent pictures of the car. No time to exchange car, and didn’t feel confidence that another one from that location would be any better. Car felt loose on road and easily shook in the wind. I returned the car at the Santa Fe airport where construction was underway and the car rental parking area was gone. I was the only person at the Budget/Avis counter where 2 employees stood. They asked if I had the mileage which I didn’t. They had no idea where the car was, just asked if it was in the general lot, took the keys and returned to their conversation. I asked for a receipt and told they’d just email me. Couldn’t be bothered to walk out the door with me to see the car and record the mileage. I just left.