Volkswagen car rentals in Austin

Everything was great

👍

They gave me the wrong car said it was a 4 by4 and over charged and I had to argue and prove from Jeep dealer it wasnt to get a charge.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

Kayak sold me an insurance policy that Payless said was worthless and would not honor it unless I made a $3000.00 us dollar deposit with them. I feel Kayak should have known this and not pushed their insurance. I also feel I should have been alerted to the price of insurance at Payless ($775.00)us.Eric

Their support is non-existent. Just pay the little extra to go with a bigger brand and avoid this one.

Easirent was not at airport. It’s halfway across Austin. I abandoned the car pickup and got an UBER to our airBnB instead. When I went to pick up the car later on my second Uber I found it in an industrial park area, which wasn’t terribly concerning, but it had a couple red flags. Just not a place I would want to bring my family. Finally when I arrived the scene was utter chaos. I saw an employee walking around looking for a car clicking the key unlock to locate it while dozens of customers looked destitute and as frustrated as I was with the experience of not finding their car at the airport. As I walked inside I found a waiting area full of crying children and families waiting for cars and a line of the drivers about 8 deep with no one at the counter answering questions. It was then that the same employee from the parking lot walked back in and stepped behind the desk to continue what sounded like a frustrated conversation of a desperate customer to just take the quickest option to get a car and leave. After trying to ask the sole employee what the odds of getting my car in the next hour or two was I decided that I wasn’t prepared to do business with this company and ordered my return Uber to the airBnB and ordered a Turo car for the rest of our visit with a brilliant experience. Hugely disappointing overall. Would not recommend. Please avoid. I haven’t chased down the couple hundred of dollars that we lost on the reservation and not getting a car yet, but I’m not holding my breath.

Awful! Just awful! Too far from the airport behind a gun range. Dirty office up stairs. Rude workers.

The staff were so friendly and helpful. The process from pick up to drop off was smooth and fast. I only had 2 incidents: one was the car tire pressure alert and having to stop to put air into the right rear passenger tire. The staff were sorry for that inconvenience, The second : The Nissan Altima has many safety feature alerts- some I was not aware of- in heavy rain- so if you are unfamiliar with the car you are renting- ask the questions before you drive away. The staff are helpful to answer questions.

Don’t have lot of location across different cities

Friendly, no hassle rental. Low mileage vehicle.

I booked a SUV rental with Enterprise Rent a Car through Kayak. When I arrived at Enterprise I was told they had tried to contact me but the “third party” I had booked through had not shared my contact details, which I found hard to believe as I had email confirmations from both parties. They told me my “convertible” would be ready shortly. I told them I had booked an SUV as I had 4 large suitcases which wouldn’t load in a convertible. After insisting on getting a SUV Enterprise said they had found one and had it sent over from another branch. We waited 90-120 minutes before we could get going. Not the experience we thought we would have!

You booked me for the vehicle and I then received a call that there were no cars available. I tried to return the call MULTIPLE times with no answer. Then tried to book directly through Enterprise with no cars available.

Waited in line for an Hour to be told we needed to go upstairs After a 2+ hour wait to have a shuttle pick us up at South Terminal..Not happy about losing 3 hours

I didn’t receive the car, was quoted one price online then at pick up I needed a bunch of extra things and the price was double what I originally thought.

Front left tire required air a few times over a couple of days. Tires had no valve stem caps.

When I went to pick it up they haven't had the car. We wait for 20 minutes, until a customer brought a car of the same characteristics. If I have a time appointment for pick up I would like the car be there at the time of my appointment

They didnt have my vehicle and wouldnt just upgrade they wanted to charge. Also horrible cutomer service. I had to cancel and rebook through Kayak for an 80+ additional cost.

I was surprised that when I went to pick up the car I was told I would be getting something smaller than what I selected. She "upgraded" me, so I had to pay extra to get the size car I expected to rent. Overall, I was happy with the car I ended up with.

woudl never use again