Nissan car rentals in Atlanta

The thrifty desk did not have the van I had booked, but instead had me registetred for a minivan - which was a completely different class of car and rate. The thrifty desk would not honor the reservation or the rate. I wound up not being able to transport everything I had intended as a result. Incredibly disappointing

Kenyatta was the best at customer service under extreme conditions

They did not have a car ready. Would have had to wait 2 hours. I heard a gentleman say he had been there 3.5 hours. Got a car someplace else. The workers wee great, professional and kept their cool. Not having a car ready was the issue.

poor service, hit with additional fees plus failed to provide final cost documents, did not provide promised final receipt (email )after I made in personal request( only could provide e-mail copy, no hard copy) did not send e-mail copy as he stated.

Routes and prior line let me rent a car but when I got to the counter told me local people couldn’t rent. Then they refused to give me back my money.

It is not clear that Routes is not at the airport during booking, so it is also not listed on the signage with the other rental cars. I called, it said to press 1 to schedule/request shuttle pickup, but no one answered. After 4 attempts, I went downstairs where I found a sign pointing to the shuttle. A man stated that I had just missed the shuttle, but it was unclear if it made regular rounds or it was requested, so I waited while trying to decide if I should request an Uber to the location. I ended up waiting about 30 minutes. The check in process was slow. They were understaffed for the amount of people waiting. They didn't have the class vehicle I requested, but they upgraded me to a large Jeep that I didn't like/want, but didn't refuse because I didn't want to wait any longer. I still ended up being late for my appointment. Upon returning the vehicle, I wanted to use the restroom. Neither the ladies' nor men's room had toilet paper, which they promptly addressed when I asked. The return of the vehicle was easy. I told them that the change oil light had come on that morning which I was driving, but it was not showing when I returned it according to the staff member. Thankfully, I did not have to wait long for the return shuttle. Both shuttle drivers were extremely nice and helpful. And the staff was nice and helpful as well.

I didn’t get a car because Payless ran out of them, and told all customers in line that it will be at least 6 hour wait. The manager said this applied to everyone, regardless if you had a reservation or not.

Give me my money back I didn’t get a car abscess to I cancel I would’ve had to rebook a new car make it make sense

I request a no smoke car, but the smell what so strong

they did not have the category of cars we paid for and did not lower the charge for us. we feel cheated

Avis website allowed us to make a reservation but when we got to the location they said they had no cars available but that’s after they ignored us and others waiting for at least 10 mins. Horrible. We will never use Avis again.

Since there was 6 of us with suitcases, we rented a Suburban and when we went to pick it up, there was none available. When I gave her my name, she kept looking at the sheet that was in front of her. I asked if there was a problem and she said, yes, we do not have a Suburban available. She excused herself and went to call someone. She came back to let us know that there was a mini van available. So, we had to rent that or would not be able to get to our final destination. We had to put suitcases under our feet and drive like that for a little over 5 hours due to the size difference of the mini van compared to the Suburban. The attendant was very nice and was as helpful as she could be with the lack of inventory. Very disappointed and would not rent from Avis again.

The wait in the lobby to pick up the car was too long

Was generally good and friendly staff but as there was only one in attendance, the 20+ minute wait to get to the rental counter and engage was disappointing.