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Shangri-la Surabaya

5-star Hotel with Outdoor pool

5 stars

JL. May. Jend. Sungkono 120, Surabaya 60256

+62 316 003 8888
Very good

based on 277 reviews

Thu 5/23
Fri 5/24

About Shangri-la Surabaya, Surabaya

Value for money
Strategically situated near Ciputra World, Pakuwon Mall and Surabaya Town Square, the 5-star Shangri-la Surabaya provides a free-form outdoor pool, a spa centre with a sauna and tropical landscapes. Free WiFi and free wired internet are provided throughout the property. The property also offers free scheduled shuttle service to nearby shopping malls. Blending Asian and Javanese elements, the air-conditioned rooms at Shangri-la Surabaya are equipped with a flat-screen TV, DVD player and a personal safe. En suite bathrooms have a bathtub, as well as bathrobes and slippers. Other facilities at Shangri-la Surabaya include spacious parking space and 6 meeting rooms. Guests can enjoy a game of tennis at the 3 on-site courts, or relax by the pool under the surrounding palm trees. Golf outings at one of the nearby championship courses can be arranged with the hotel staff. Shangri-la Surabaya has direct access to the airport highway and is a 20-minute drive from Juanda International Airport. Airport transfers and car rentals are available at an extra charge.

Shangri-la Surabaya photos

Property safety measures

Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Streamlined check-in and check-out.

Minimal contact with hotel personnel and other guests.

Shangri-la Surabaya room price & deals

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Deluxe Rooms - Panoramic view
1 king bed

1 king bed



$91 totalKAYAK BTX
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Standard Rooms - Park view


$78 totalAgoda.com
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Executive Rooms - Water view


$310 totalAgoda.com
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King Rooms - Water view


$114 totalExpedia
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Other Rooms - City view


$73 totalAgoda.com
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Hotel Amenities & Facilities

  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking


  • Wine glasses
  • Electric kettle
  • Packed lunches
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Tea/coffee maker
  • Kettle
  • Refrigerator
  • Coffee machine
  • Dining area
  • Dining table

Services and conveniences

  • ATM on-site
  • Business center
  • Car rental
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • 24hr front desk
  • Smoking rooms available
  • Safety deposit box
  • Bottle of water


  • Yukata (Japanese bathrobe)
  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Raised toilet
  • Shower
  • Shower cap
  • Additional bathroom
  • Additional toilet
  • Bathtub
  • Toilet
  • Toilet paper
  • Toothbrush
  • Walk-in shower


  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Towels/sheets (extra fee)
  • Trash cans
  • Conditioner


  • Executive lounge access
  • Garden view
  • Hardwood or parquet floors
  • Interconnected room(s) available
  • Landmark view
  • Pool view
  • Storage available
  • Seating area
  • Slippers
  • Sofa
  • Telephone
  • Carpeted
  • City view

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Hypoallergenic
  • Hypoallergenic pillow
  • Non-feather pillow
  • Designated smoking area
  • Non-smoking rooms available
  • Increased accessibility
  • Elevator
  • Accessible by elevator
  • Adapted bath
  • Allergy-free room
  • Upper floors accessible by elevator

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Pool with a view
  • Spa and wellness center
  • Massage
  • Pool bar
  • Sauna
  • Water slide


  • Laundry facilities
  • Ironing service
  • Laundry service
  • Pants press
  • Iron and ironing board
  • Tumble dryer

Family friendly

  • Babysitting or child care
  • Child pool
  • Kid-friendly buffet
  • Kids' club
  • Kids' outdoor play equipment
  • Playground

Things to do

  • Gift shop
  • Game room
  • Golf
  • Beauty salon
  • Night club

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Shuttle service
  • Valet parking


  • Socket near the bed
  • Alarm clock
  • Clothes rack
  • Wardrobe or closet

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV


  • Garden
  • Terrace/Patio


  • Fax/photocopying
  • Desk

Health and safety

  • Daily housekeeping
  • Safe


  • Fitness center
  • Tennis

Shangri-la Surabaya Reviews

Very goodBased on 277 verified guest reviews

Pros +
  • The staff were helpful kind and friendly (in 36 reviews)
  • Wonderful staff and a very nice place to be. (in 29 reviews)
  • room is nice and clean. (in 27 reviews)
Cons -
  • Never ever stay at this hotel. (in 10 reviews)
  • The whorse TV i have ever had in a 5 star hotel (in 8 reviews)
  • All were good except the slow checkin time. (in 5 reviews)

Shangri-la Surabaya room booking info

Check in/Check out

Check in anytime after 2:00 PM, check out anytime before 12:00 PM


Cancellation/prepayment policies vary by room type and provider.

Frequently asked questions

  • How does Shangri-la Surabaya compare to other 5 star hotels in Surabaya?

    In Surabaya, 5 star hotels have average nightly rates of $94. Shangri-la Surabaya is $21 cheaper than the city average at just $73/night.

  • How far is Shangri-la Surabaya from Surabaya Juanda?

    The drive from Surabaya Juanda to Shangri-la Surabaya will take you about 23min depending on traffic, with a distance of 7.8 mi. Hotels located in more populated areas may see vastly more traffic which will add to your travel time.

  • What is the best way to get to Shangri-la Surabaya from Surabaya Juanda?

    If you intend on renting a car to travel from Surabaya Juanda to the hotel, you will have peace of mind knowing that Shangri-la Surabaya offers parking on site. Car rentals in the area typically go for $41/day for a base model rental. A very popular option for travelers staying at Shangri-la Surabaya would be to take a taxi or ridesharing service from Surabaya Juanda directly to the hotel.

  • Are there food options at Shangri-la Surabaya?

    Yes, Shangri-la Surabaya does have a restaurant where you can sit down to eat or take food to go. There are also many other quality food options in Surabaya for those looking for something different. If you are staying at Shangri-la Surabaya, you are more than welcome to order food through the hotel’s room service menu.

  • Does Shangri-la Surabaya have a pool?

    Shangri-la Surabaya does have a pool on site that hotel guests may use. Be advised that hotels typically have rules associated with pool usage. momondo would advise you to check with the front desk before taking a swim.

  • How close is Shangri-la Surabaya to Surabaya city center?

    When staying at Shangri-la Surabaya there is just 3.7 mi between you and Surabaya city center. While making your way to the center of Surabaya, you should plan to visit Monumen Kapal Selam, along with all the shops and restaurants.

  • What is the phone number for Shangri-la Surabaya?

    You can reach the main line at +62 316 003 8888.

  • Does Shangri-la Surabaya have Wi-Fi available?

    Yes, Shangri-la Surabaya has Wi-Fi available to hotel guests.

  • Is there a gym or fitness center available to guests at Shangri-la Surabaya?

    Yes, there is a gym available to guests of Shangri-la Surabaya. For gym hours, it is best to ask the front desk clerk during check-in.

  • What time is check-out for Shangri-la Surabaya?

    Standard check-out time at Shangri-la Surabaya is 12:00 PM. Guests can check in after 2:00 PM.

  • How much is a room at Shangri-la Surabaya?

    Prices may fluctuate based on room type, dates, and availability. You can find great room deals for Shangri-la Surabaya at the moment between $49 and $98 a night. Enter preferred dates in the form above to see the best-matched deals for you.

  • Is there laundry service in Shangri-la Surabaya?

    Yes, laundry services are accessible for guests staying at Shangri-la Surabaya, Surabaya. Guests can also take advantage of irons and ironing boards at the property either in the room or at the laundry facility.

  • How many operators does momondo search for hotels in Surabaya?

  • When did momondo last update prices for hotels in Surabaya?

    Prices for hotels in Surabaya are refreshed on a daily basis.

Places of interest near Shangri-la Surabaya

Attractions in Surabaya, Indonesia curated by momondo

Shangri-la Surabaya location: JL. May. Jend. Sungkono 120, Surabaya 60256

Top landmarks

Surabaya Town Square1.1 mi
Surabaya Zoo1.5 mi
Mpu Tantular Museum1.6 mi
Royal Plaza Surabaya1.8 mi
Sharp Bamboo Monument2.5 mi
Tunjungan Plaza2.5 mi
Joko Dolog Statue2.6 mi
BG Junction2.7 mi

Restaurants and Cafés

Kava Restaurant - Fairfield by Marriott Surabaya0.5 mi
Lime - Four Points by Sheraton Surabaya2.4 mi
Kafe Bromo - Sheraton Surabaya Hotel & Towers2.4 mi
Pavilion at the JW Marriott Surabaya Indonesia2.5 mi
Magnolia - The Westin Surabaya2.7 mi
Sky Lounge - The Westin Surabaya2.7 mi
Djaman Doeloe Resto & Bar2.7 mi
Djaman Doeloe - Four Points by Sheraton Surabaya Pakuwon Indah2.8 mi
Soiree Rooftop Bar2.8 mi

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