Shangri-la Surabaya
5-star Hotel with Outdoor pool
JL. May. Jend. Sungkono 120, Surabaya 60256
+62 316 003 8888based on 535 reviews
per night
About Shangri-la Surabaya, Surabaya
Shangri-la Surabaya photos
Property safety measures
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.
Hotel Amenities & Facilities
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
Dining
- Wine glasses
- Electric kettle
- Packed lunches
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Dining area
- Dining table
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Smoking rooms available
- Safety deposit box
- Bottle of water
Bathroom
- Yukata (Japanese bathrobe)
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
General
- Executive lounge access
- Garden view
- Hardwood or parquet floors
- Interconnected room(s) available
- Landmark view
- Pool view
- Storage available
- Seating area
- Slippers
- Sofa
- Telephone
- Carpeted
- City view
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic
- Hypoallergenic pillow
- Non-feather pillow
- Designated smoking area
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Accessible by elevator
- Adapted bath
- Allergy-free room
- Upper floors accessible by elevator
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
- Spa and wellness center
- Massage
- Pool bar
- Sauna
- Water slide
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kid-friendly buffet
- Kids' club
- Kids' outdoor play equipment
- Playground
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Tumble dryer
Things to do
- Gift shop
- Game room
- Golf
- Beauty salon
- Night club
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service
- Valet parking
Bedroom
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Garden
- Terrace/Patio
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Shangri-la Surabaya Reviews
Pros +
- And the breakfast was superb! (in 22 reviews)
- The staff were helpful kind and friendly (in 36 reviews)
- Amazing choices and very high quality. (in 1 review)
Cons -
- Never ever stay at this hotel. (in 10 reviews)
- Got a late check out at 4pm due to our late flight. (in 2 reviews)
- The whorse TV i have ever had in a 5 star hotel (in 8 reviews)
Shangri-la Surabaya room booking info
Check in/Check out
Check in anytime after 2:00 PM, check out anytime before 12:00 PM
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
Frequently asked questions
How far is Shangri-la Surabaya from Surabaya Juanda?
The drive from Surabaya Juanda to Shangri-la Surabaya will take you about 23min depending on traffic, with a distance of 7.8 mi. Hotels located in more populated areas may see vastly more traffic which will add to your travel time.
What is the best way to get to Shangri-la Surabaya from Surabaya Juanda?
If you intend on renting a car to travel from Surabaya Juanda to the hotel, you will have peace of mind knowing that Shangri-la Surabaya offers parking on site. Car rentals in the area typically go for $58/day for a base model rental. A very popular option for travelers staying at Shangri-la Surabaya would be to take a taxi or ridesharing service from Surabaya Juanda directly to the hotel.
Are there food options at Shangri-la Surabaya?
Yes, Shangri-la Surabaya does have a restaurant where you can sit down to eat or take food to go. There are also many other quality food options in Surabaya for those looking for something different. If you are staying at Shangri-la Surabaya, you are more than welcome to order food through the hotel’s room service menu.
Does Shangri-la Surabaya have a pool?
Shangri-la Surabaya does have a pool on site that hotel guests may use. Be advised that hotels typically have rules associated with pool usage. momondo would advise you to check with the front desk before taking a swim.
How close is Shangri-la Surabaya to Surabaya city center?
When staying at Shangri-la Surabaya there is just 3.7 mi between you and Surabaya city center. While making your way to the center of Surabaya, you should plan to visit Surabaya Grand Mosque, along with all the shops and restaurants.
What is the phone number for Shangri-la Surabaya?
You can reach the main line at +62 316 003 8888.
Does Shangri-la Surabaya have Wi-Fi available?
Yes, Shangri-la Surabaya has Wi-Fi available to hotel guests.
Is there a gym or fitness center available to guests at Shangri-la Surabaya?
Yes, there is a gym available to guests of Shangri-la Surabaya. For gym hours, it is best to ask the front desk clerk during check-in.
What time is check-out for Shangri-la Surabaya?
Standard check-out time at Shangri-la Surabaya is 12:00 PM. Guests can check in after 2:00 PM.
How much is a room at Shangri-la Surabaya?
Prices may fluctuate based on room type, dates, and availability. You can find great room deals for Shangri-la Surabaya at the moment between $74 and $122 a night. Enter preferred dates in the form above to see the best-matched deals for you.
Is there laundry service in Shangri-la Surabaya?
Yes, laundry services are accessible for guests staying at Shangri-la Surabaya, Surabaya. Guests can also take advantage of irons and ironing boards at the property either in the room or at the laundry facility.
How many operators does momondo search for hotels in Surabaya?
The number of operators available for hotels in Surabaya is 1,798 as of April 2025.
When did momondo last update prices for hotels in Surabaya?
Prices for hotels in Surabaya are refreshed on a daily basis.
Places of interest near Shangri-la Surabaya
Attractions in Surabaya, Indonesia curated by momondo
Shangri-la Surabaya location: JL. May. Jend. Sungkono 120, Surabaya 60256