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Hard Rock Hotel Riviera Maya

KM. 72 Carretera Cancun, 77701 Puerto Aventuras, Quintana Roo

+52 984 875 1100
$299
Rate

per night

8.1
Great

based on 146 reviews

About Hard Rock Hotel Riviera Maya, Puerto Aventuras

Cleanliness
8.6
Comfort
8.7
Location
8.4
Services
8.5
Staff
8.4
Value for money
7.6

Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offers 5-star accommodation, plus an all-inclusive meal plan, a private beach and an outdoor pool. This luxury resort also features a sauna, and is situated within easy driving distance of Playa del Carmen and Akumal. There are a range of amenities on offer to guests of Hard Rock Hotel Riviera Maya - Hacienda All Inclusive, such as a beauty centre, water slides and meeting facilities. Multilingual staff are on hand to assist with booking tours and sightseeing trips, and an express check-in facility is offered. The resort features 577 rooms, all of which are equipped with a range of amenities to ensure a comfortable stay. Playa del Carmen Airport is less than a 40-minute drive from Hard Rock Hotel Riviera Maya - Hacienda All Inclusive, and a shuttle service is provided for those staying at the property. Xcaret Eco Theme Park is a brief car trip from the property.


Hard Rock Hotel Riviera Maya photos


Hard Rock Hotel Riviera Maya room price & deals

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Deluxe Rooms - Harbor view
Agoda.com

$299/night

$299 totalAgoda.com
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Standard Rooms - Park view
FINDHOTEL

$428/night

$428 totalFINDHOTEL
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Luxury Rooms - Garden view
FINDHOTEL

$317/night

$317 totalFINDHOTEL
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Double Rooms - Ocean view
momondo

$353/night

$353 totalmomondo
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King Rooms - Courtyard view
momondo

$329/night

$329 totalmomondo
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Other Rooms - Garden view
Agoda.com

$604/night

$604 totalAgoda.com
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Hotel Amenities & Facilities

  • Private beach
  • Snorkeling
  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker

Health and safety

  • Daily housekeeping
  • Contactless check-in/check-out
  • Face masks for guests available
  • Physical distancing in dining areas
  • Physical distancing rules
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Air purifiers
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered
  • Guests can opt-out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • First-aid kit
  • Safe

Services and conveniences

  • ATM on-site
  • Business center
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key access
  • Express check-out
  • 24hr front desk
  • Conference rooms
  • Wedding services
  • Ticket service
  • Safety deposit box
  • Bottle of water
  • Chapel/shrine

Accessibility and suitability

  • Multi-lingual staff
  • Hypoallergenic
  • Hypoallergenic pillow
  • No smoking
  • Non-feather pillow
  • Designated smoking area
  • Pets allowed on request. Charges may apply.
  • Increased accessibility
  • Elevator
  • Accessible by elevator
  • Allergy-free room
  • Upper floors accessible by elevator

Things to do

  • Gift shop
  • Shops (on site)
  • Game room
  • Canoeing
  • Snorkeling
  • Evening entertainment
  • Beauty salon
  • Karaoke
  • Water park
  • Pool table
  • Night club

General

  • Window
  • Family rooms
  • Garden view
  • Interconnected room(s) available
  • Storage available
  • Fireplace
  • Sea view
  • Seating area
  • Slippers
  • Sofa
  • Telephone

Basics

  • Internet
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Trash cans
  • Conditioner

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Pool with a view
  • Steam room
  • Spa and wellness center
  • Massage
  • Pool bar
  • Sauna

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Additional bathroom
  • Bathtub
  • Spa bath
  • Toilet
  • Toilet paper

Dining

  • Wine glasses
  • Breakfast included
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Snack bar
  • Tea/coffee maker
  • Coffee machine
  • Dining area
  • Dining table

Media and entertainment

  • Flat-screen TV
  • Gaming console
  • Cable or satellite TV
  • Video games
  • Shared lounge/TV area
  • Smartphone dock
  • TV

Outdoor

  • Outdoor dining area
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Grill
  • Balcony

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids' club
  • Playground

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Valet parking

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board
  • Drying rack for clothing

Bedroom

  • Socket near the bed
  • Alarm clock
  • Clothes rack
  • Wardrobe or closet

Workspace

  • Computer use available
  • Laptop safe

Fitness

  • Fitness center
  • Tennis

Places of interest near Hard Rock Hotel Riviera Maya

Attractions in Puerto Aventuras, Mexico curated by momondo

Hard Rock Hotel Riviera Maya location: KM. 72 Carretera Cancun, 77701 Puerto Aventuras, Quintana Roo


Hard Rock Hotel Riviera Maya Reviews

8.1
GreatBased on 146 verified guest reviews
7.1Friends
8.3Solo
7.9Families
8.6Couples

Pros +
  • Food variety and all the staff very friendly (in 12 reviews)
  • Great all inclusive with various food in all the restaurants and high quality products. (in 5 reviews)
  • Very comfortable rooms. (in 5 reviews)
Cons -
  • The only positive thing Hard Rock stands out among them is having aquapark. (in 4 reviews)
  • Beach chairs always full (in 2 reviews)
  • The bands were far from rock star quality. (in 1 review)

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Hard Rock Hotel Riviera Maya room booking info

Check in/Check out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.


Frequently asked questions

  • There is a $61/night difference in the average price of 5 star hotels in Puerto Aventuras ($361/night) and the average nightly rate at Hard Rock Hotel Riviera Maya ($300/night).

  • Drive distance from Cancún to Hard Rock Hotel Riviera Maya and vice versa is 42.6 mi and the overall drive time is about 2h 7min. Driving time can vary based on the time of day and traffic.

  • If you intend on renting a car to travel from Cancún to the hotel, you will have peace of mind knowing that Hard Rock Hotel Riviera Maya offers parking on site. Car rentals in the area typically go for $17/day for a base model rental. If you’re looking for a simple travel option from Cancún to Hard Rock Hotel Riviera Maya, consider calling a taxi or rideshare service to take you to the hotel as well as around the city during your visit.

  • Customers of Hard Rock Hotel Riviera Maya are welcome to bring their dogs with them during their stay.

  • Hard Rock Hotel Riviera Maya does have a restaurant on site that guests and non-guests can use. Ask the front desk for kitchen hours or call Hard Rock Hotel Riviera Maya at +52 984 875 1100. Guests staying at Hard Rock Hotel Riviera Maya are welcomed by hotel staff to order room service directly from the kitchen to their room.

  • Yes. Many momondo users traveling to Puerto Aventuras specifically look for hotels with a pool. Hard Rock Hotel Riviera Maya may have rules and guidelines for using the pool, so be sure to ask the front desk about things like pool hours.

  • You can reach the main line at +52 984 875 1100.

  • Yes, Hard Rock Hotel Riviera Maya has Wi-Fi available to hotel guests.

  • There is a fitness center available to Hard Rock Hotel Riviera Maya guests.


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