Pick-up staff were friendly and efficient. Location was convenient and easily accessible. Drop-off was VERY disappointing. There was a different manager there at drop off and they found a few pet animal hairs on the driver's seat and the trunk. The manager and another staff immediately accused me of transporting a pet which I absolutely did not do. I DO have cats and a dog AT HOME and there may have been a small amount of fur on my clothing and luggage but absolutely nothing that was so noticeable that I thought would be transferable. I told them that I did NOT transport any animals as that is a contravention of the rental contract and they never appeared to accept my explanation or even believe me. It was shockingly disrespectful. I completely understand about allergies and therefore would never have left a car full of fur if I had noticed it being transferred from me to the vehicle. When I looked at the vehicle after they basically accused me of lying, i saw thst there were approximately 20 VERY fine hairs TOTAL on the seat and trunk carpet. So fine that I wouldn't even have noticed. They literally could have been shed from a wool sweater and not a pet. The rest of the car was very clean as I was the only person in it during the rental. I'm sure they have had that car returned much dirtier than I left it. They told me I could clean it myself or they would charge me. A counter staff member then told me I could use their vacuum cleaner as I had a pick up ride waiting for me and had a tight timeline to get to work. The manager then refused me their vaccum, stating that their big shop vacs couldn't deal with pet hair and I would have to go to a gas station that had rental vacuums. Instead I raced home with the vehicle and used my handheld Dirt Devil to suck up the few hairs that were in the car. It took me less than 5 minutes. When I returned the car a second time, I left my small vacuum in it in case I had to use it again if they still weren't satisfied. The manager then re-inspected the car and saw my handheld vacuum in it and was surprised that I was able to remove the hair with it (it shouldn't have been a surprise because it was only several small strands and did not require a "special" vaccum at all). I said I brought it with me in case the car didn't pass the white glove test a second time and I was going to vacuum it again in their presence. The manager then grew quiet as she had nothing left to criticize. Clearly their shop vacs could have easily handled those few hairs. Overall the drop off staff ruined my entire experience as they clearly didn't believe me, were accusatory and were entirely unhelpful about allowing me to clean the car on site even though they initially offered it and I had a pickup driver waiting for me and tight timeline to get to work. Neither she or any of the other staff smiled or thanked me at drop-off, which was completely different than at pick-up when the staff (she wasn't present at pick-up but the same staff were there at drop-off) were all friendly and helpful. I got the impression that she set a very bad tone not only with clients but also with the staff (who seemed in subordination to her), and this incident occurred when they first opened at 8am. I can't imagine that this is how she set the tone for the entire rest of the day for both clients and staff. I cannot in good conscience recommend this location despite my original good experience at pick-up. What a shame. The manager there needs to have follow-up with higher up management to learn better customer service skills and how to set a better tone with her own staff as they acted very differently in her presence that they had 4 days prior.