SUV Rentals in Middletown, Ohio

I reserved a vehicle online, arrived during business hours to find no employees present. There was a sign on the door that said they were out back cleaning; however no one was there. I waited for someone, along with a few other customers, for around 45 mins. An employee eventually arrived and said he had been driving for the last hour. He then informed me that they don’t actually have ANY available cars and the only way I could be helped is if I wanted to drive 30+ miles to an airport location. So I was not able to rent a car at all even after waiting all that time, making the reservation, and having a confirmation.

My opinion Enterprise saw a opportunity to price there packages for the vehicle to high and then the vehicle was dirty they wanted 900.00 four days that to me was the kicker said they'd put a hold on the money ended up taking it out my account. I wasn't very Happy with Enterprise this time around.

We were supposed to pick up our car rental at 12pm, got there at 12:05 and they were closed!!! Why give a pick up option at 12 if they’re going to be closed! Another person was there at the same time as us so confused as to why this happened with no phone call or anything. We had to scramble to find another car rental within the area that was open as we were heading out of town. Very stressful, should of never happened. We were not happy what so ever with this whole situation. Will not be back to this location in Lebanon!!

I made my reservation several weeks in advance for a Friday 8am pickup. I called 2 days prior to confirm the vehicle would be ready, and Budget confirmed it was. I received a voicemail at 6pm the night before pickup to tell me they didn’t have a vehicle for me. I immediately called back & got a voicemail, but I couldn’t leave a message because it was full. So, I called the national number & talked to a guy I had a very hard time understanding due to English not being his native language. My reservation was for a vehicle that needed to carry 6 people, and he kept trying to re-book me a car that carried 5 people. He then tried to book me a vehicle that would require me driving 1-1/2 hours away to pickup. After 45 minutes, no luck. The morning of the pickup, I received a call from the local Budget asking if I had received their message from the night before. I told them yes, but asked why such a late notice. They didn’t have an answer nor offered an apology. Long story short, we had to drive 2 of our own personal vehicles & were not able to travel together to our destination. Very disappointing & frustrating!!