SUV Rentals in Duluth, Georgia

Never got the car. They didn’t have it

Car could have been cleaner on inside and outside. Car could’ve been ready right away.

Aracı teslim aldığımız anda fotoğraflar geldi.Biz güvenle aldığımız şekilde teslim ettik.Hiç sürpriz yaşamadık.Araç Chevrolet Malibu markaydı ve harikaydı

I booked the car online on their website via kayak at 9:30 am after speaking with an in-store associate. They had informed me if a car was NOT available for the 4:00 pm pick up I would receive a call by early afternoon. I received no call, attempted to proactively call a few times and received voicemail each time. Since I did not receive a call, I assumed the store associate was correct and a car would be there. Drove all the way there to find an empty store with solo store associate vacuuming. I informed him that I was there for a car pick up. Much to my dismay, he said none were available. I informed him of the transpired events up to that point, he let me know that he was so busy he never got a chance to call me. No car, no call, worst experience renting a car (or not) I’ve ever heard of.

They seemed to be understaffed at pick up and drop off. And there was inclement weather and had to stand outside

My experience was awful! When I arrived to pick up the rental that I reserved I was told that they didn’t have the car that I had reserved. I was told they could give me a larger car, but would have to charge me the upsize price. When I told the agent that I reserved a car in the price range that I could afford, and showed her my confirmation information I was told that this happens all the time. That whoever people rent cars from on line don’t know the inventory at a store, but will still rent and give confirmation. In order to get a car to pick my daughter up from college, I had to pay more. When I dropped the car off, not only did that agent lack all customer service skills, by asking me to go back outside to get the mileage for her, which has never been asked of me by any company I’ve ever rented from, she also told me that these online companies, like kayak, Priceline, etc will rent 100 cars online for Avis on a given day, and they will have to turn half of those customers away because of lack of availability. I was very dissatisfied.