SUV Rentals in Dublin, Ohio

They did not have the reserved or similar car ready!

All good.

I went to pick up the car at counter off airport location. Counter refused to give me car they don’t even know why with my valid driver license stating that they don’t accept my licence, it has temporary. I have to go to airport to pick up cars while Budget policy is clearly stating that temporary license are accepted. I checked the website and took a screenshot. These counter needs to be more educated to provide services. For this reasons I will report this as my license card is valid with clean driving record and delivered by the DMV itself. It is a regular driver license issued by the government. It was the first time I got a mediocre service from budget. I wasted time and money and I can’t pick up the car. I will avoid doing these reservations.

Super-filthy car inside and out. A strong odor of wet socks as well. Counter guy was nice but had inaccurate gas tank level records by 3/4 of a tank. I did not like this experience.

I liked the staff very friendly with a big smile.

We rented a Ford Expedition for our trip. When I picked up the car, it was filthy and had not been cared for. Problems included: -car had not been washed, -car had not been swept or cleaned out. There was a dirty plate in the car, and pet hair all over the seats and floors. -There was less than 5 miles worth of gas in the vehicle -There was NO windsheild washer fluid in the vehicle -The oil needed changed (not just nearing the end of its' oil life, it was on oil change required message. -The car reeked of smoke. We brought the outside cleanliness of vehicle to the attention of the worker as well as the smokie smell of the car and he indicated that he would notate it, but there was nothing he could do. We called to speak with a manager of the AVIS rental site when we were on vacation, was promised a return phone call, but that didn't happen. When I returned the car today and asked to speak with a mangager (I had a dirty plate that was left in the car in my possesion as well as a baggie of pet har that we had swept from the vehicle on the day we rented it. I was told he was not calling his manager, and that he was calling the police instead. At that point, I was very frustrated, so I threw the bag on the counter in front of him and it broke. He refused to speak with me. The car has been returned. This was NOT a happy experience for me! Very disappointed.

The entire process from reservation online to drop off was perfect. Very efficient staff/process