SUV Rentals in Arlington, Virginia

Great!!

Staff at Washington National and Melbourne were exceptional in their customer service. Genuinely hospitable and professional. So easy to pick up and drop off!

I was quoted one price when getting the car and no one was there when we returned it to get a receipt. Just had to leave and 'hope' all worked out. Then the bill comes and it is more than $40 over what I was quoted. Because no one was there to give me a receipt (when I could have asked questions and discussed what was going on and why the difference), it is leading to my having to make phone calls to 800 numbers to try to resolve this discrepancy. Not happy about that.

I had reservations but when I get to the place to pick up my car they told me they didn't have car for me and there's nothing they can do bad altitude rude people no good experience 😒

The Avis/budget office on 12th St in Washington overbooks and people have to wait hours for any car, not the one they've chosen. Bait and switch

Car was old and damaged. Didn't get the car we wanted. Waited almost an hour to get it. Staff was at least nice.

This experience was a nightmare. I arrived at my designated time for the rental pick up to be greeted by an hour-long line to speak with a counter agent. At the counter, the agent informed that there was a shortage of cars and that I would have to wait an additional 1.5-2 hours. The agent further said that my reserved SUV would not be available and that Thrifty would provide an electric car instead. When I asked the agent whether Thrifty planned to compensate me for the delay inconvenience and for the unavailability of my car, they told me it was not their fault but rather that of renters who returned their cars late. That response is unacceptable. In my desperation to leave Washington D.C. ( I was due in NYC that evening), however, I opted for the electric car. This was a terrible mistake. I will spare readers the inconvenience of driving an electric car for long distances. Suffice to say, while on the highway returning from a New England trip, the car’s battery suddenly dissipated. The next thing I knew, I was on the side of the road with a dead battery. It was around 6:30pm and quickly getting dark, so I called Thrifty roadside assistance. Thrifty had me on hold for nearly 20 minutes and my cell phone’s battery died. Eventually, the state police arrived, and I was instructed to use a contracted tow service. Two hundred and fifty dollars and a missed flight later (not to mention 4 hours of delay), I was finally back on the road. Because I missed my flight in Boston, I had to drive down to New York to catch the next flight. I am at a loss for words. This experience has soured me to Thrifty and to electric cars in general. I hope someone will think twice before using either for a rental experience if customer service does not improve.

Calvin at the rental desk was the rudest person I have ever experienced in any customer relation position. We arrived at 0655, and as we proceeded to enter the lined off area to the counter. We were rudely yelled at by Calvin, who told us he was closed and asked in a very rude manner, why we would enter. He continued to speak belittling to us, and would not let us answer that there was no sign telling us to not enter and we apologized. He continually shamed my husband and I. As we stood there, he continued to work on the computer after 7am, which was the time it was to open. He belittled and shamed another woman who did the exact same thing as my husband and I did, entering the area. At 7:10, he still did not open the line area and walked off. We and 3 other customers stood there. Finally he arrived back at 07:17 and opened the line. he got back on his computer, took his time, putting on his rubber gloves. At 07:20, he finally took his first customer, rudely telling her to stand in front of her and not be near the counter. I have photos documenting his time of behaviour. He should immediatley be taken off the front desk and examined and counseled. He obviously has anger management issues and should be replaced. A terrrible experience to start our day.

Thrifty was renting cars without having them available. Despite having a car reserved, they were forcing people to wait in excess of 2 hours with no seating available in the building. This practice should not even be legal and I would discourage anyone from reserving a car as they do not honor that reservation. Furthermore, despite having all of my information after making the reservation, the staff asks all of the same questions.

Terrible customer service. Tricked you into renting electric car when it doesn’t nor do I want an electric car. And still charged you.

Dollar rented vehicles while not having inventory. One hour wait to get to the counter only to be told we’d have to wait 30 minutes to 2 hours for a vehicle because they didn’t have any left on site. After 2.5 hours, we finally received a vehicle.

Stood in line for over an hour. While waiting, downloaded "Dollar" app to find out app is a scam and Dollar doesn't have an app (neither does Thrifty) Cars not available. Had to get luxury XC90 Volvo for upcharge. AC either full blast and very loud (setting 2-5) or too low and not enough.

Staff is always amazing. Helpful and nice. Thank you!

Very convenient and good service

Outstanding customer service which has not always been the case with car rentals, so thank you!

Returned the car 3 hours late due to inclement weather that slowed us down through our trip; So we had to rent the car an additional day for $150 on top.

The pickup experience was so bad we canceled after waiting nearly two hours to get a car. Never use Avis again.

The staff at both locations were very nice. Wouldn’t change a thing about either. The vehicle was in bad shape. Smelled unpleasant and had what looked like dog hair all over it. A few broken things inside. Handles to compartments were missing and therefore rendered the compartment useless. It got us from point A to B, but at that price, I’d expect a clean and fully operational vehicle.

Couldn’t rent the car because I needed a one-way rental, and because the car could not be returned on Sunday or Monday. I have yet to receive a refund.

Easy pick up and drop off. The vehicle was not good. Drove poorly, had vibrations at highway speed and bad alignment.

Need to streamline the checkin process and have additional agents

We picked up at Airport but we didn't fly in and it was a little tricky getting to the office when we were driving in. Once inside we went to the National Desk but there was no one there, the issue was that there was a window open and it had a coat on the chair so it looked like someone had just stepped away. We waited, knocked and called out but no one came. Finally a worker passing by said we needed to go to the Alamo window and that did work fine But there should have been some sign at the National desk telling us to do that. The rest of our experiences were very good.