car rentals at Gulfport Biloxi Regional Airport

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reviews

5.7
Fair3,272 verified ratings
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2.0 Poor
KAYAK
Charged 3 times my amount in fees
4.0 Mediocre
KAYAK
It's always the case with this location that there is only one person working with customers, maybe two? There are other employees running around, but they're not helping customers. So it always takes us about 30+ min to even start the process of picking up the vehicle for which we have a reservation. It would be nice if pick-up could just be automated... there's no reason we shouldn't be able to do everything we need at a kiosk.
2.0 Poor
KAYAK
The pick up was no problem, the drop off however could have been a lot more professional and less intimidating. I was mildly berated for the sand in the drop off. I was told that I had to pay a $250 cleaning fee! I have been renting cars in Southern California for the past 30 years, always with sand. A further attempt to intimidate by telling me I only had a few minutes to decide the shadow was leaving and who know when another one was coming. I took it to a car wash around the corner. It took me less than five minutes.
6.0 Okay
KAYAK
The actual car was satisfactory…the actual pick up was unsatisfactory as there was no one to greet us although I saw other car rental places with actual names waiting for the people to rent cars. More than disappointing. and actually quite quite frustrating.
10.0 Wonderful
KAYAK
Excellent service, low prices, I would definitely rent again with ACE

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